01/12/2021
【Job Description】
Help to develop and implement a customer service policy for an entire organization.
-Find ways to measure customer satisfaction and improve services.
-Manage a team of customer service staff.
-Handle face-to-face, and via phone inquiries from customers.
-Provide help and advice to customers using the organization’s products or services.
-Communicate courteously with customers by telephone, email, letter
-Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
-Issue refunds or compensation to customers.
-Keep accurate records of discussions or correspondence with customers.
-Analyze statistics or other data to determine the level of customer service your organization is providing.
-Produce written information for customers, often involving the use of computer packages and software.
-Write reports analyzing the customer service that your organization provides.
-Develop feedback or complaints procedures for customers to use.
-Improve customer service procedures, policies, and standards for your organization or department.
-Meet with other managers to discuss possible improvements to customer service.
-Train staff to deliver a high standard of customer service.
-Lead or supervise a team of customer service staff.
-Learn about the organization’s services and keep up to date with changes.
-Keep ahead of developments in customer service by reading relevant journals, going to meetings, and attending courses.
-Complete some tasks assigned by a managing director.
【Job Requirements】
-Must be between 25 – 30-year old
-1years working experience in management
-Having experience with the Logistics or Express industry is a priority
-Must have excellent interpersonal, written, and verbal communication skills
-Must be willing to work on flexible schedules
-Be able to communicate in Khmer, English (if can speak Chinese better)
