12/10/2020
Vacancy Call Center Team Leader with own team.
We need Team Leader with own, ready to work with our leads data instantly, Team of Operators - SUPER SALES PERSON!
DESCRIPTION:
Team need call to local Khmer Leads (people who placed order for buy company’s products, HOT LEADS (not cold calls to databases))
Products: usual consumer goods like a watches, healthcare products and others
TARGETS FOR POSITION:
Team Leader (and his Team) in first day after short training for stream of hot leads must achieve a next Target:
1. Approval rate up from 65% (from total valid data)
2. UPSELL rate up from 20% (from total Approved leads)
3. Purchase rate up from 80% (from total Approved Leads- Orders)
Targets of each call:
1. Confirm orders
2. Upsell
with total KPI up from 50 leads daily per each of members
REQUIREMENTS:
Team Leader: local or foreigner, Men/Women, Experienced with Management and Sales by Phone.
Team of Operators: up from 4-6 people, Khmer native speakers, Men, up from 25 y.o. Each member have Experience in (direct/via phone) Sales more than 3 years.
BENEFITS:
The achieved Targets and its retention / increase in the level of efficiency in three main indicators throughout the entire period of work will provide next benefits:
TEAM LEADERS SALARY: 1200USD
DAILY BONUS: group bonus
OPERATORS SALARY: 500USD
DAILY BONUS: 30USD-180USD
EXTRA BONUSES:
• 100% Legal Officially Employment (*)
• 100% Social Insurance Package (or max possible) (*)
• 100% Paid Leave of at least 30 calendar Days
• 100% Payment for Employees housing Accommodation (*)
• 100% Paid Probation Period
• 100% Paid for Phone Expenses, lunch, business trips (*)
• 100% Visa support or Resident Card for Foreigners (*)
ADDITIONAL BENEFITS:
• Personal development and Training budget up to $2,000 per annum
• Possible overseas travel
• There are often extra benefits like a company car, private health care
• Option to work from home and/or remotely
• Ability to work in diverse industries and experience a wide variety of company cultures
• Freedom to choose and turn down Projects with Business Tasks and ways of its Implementation
• The straight opportunity of higher pay
CAREER PATH AND PROGRESSIONS:
With experience, you could progress to:
• Call Center Manager
• Call Center Director
• Regional Business Executive
You could also use your skills to move into other departments and/or businesses, operating in our Alliance.
The Interview Process:
There will be 2 staged interview process
• First Stage: Discussion by the parties and approval of the administrative side at the Test stage vs Signing Basic NDA
• Second stage: factual working processes - TEST
After successfull TEST and achieved Targets - Sign "Private Permission Letter", and Start factual Probation Period
THE PROBATION PERIOD:
1 - 2 Months, May be extended (as desired by Candidate)
EDUCATION PROGRAM vs PROCESSES on Test:
TL - Team Leader
TM - Team Members
OBA - Company
1. OBA Open account crm for TL
2. OBA Educate TL how to use
3. OBA Educate TL about product and FAQ
4. TL educate TM about product
5. OBA open leads data inside CRM for TL - TL distribute them among Members. TL fixing results of operation Leads inside CRM (for each of members)
If point 5 is ok
6. OBA open new Department for TL and TM
7. OBA Open accounts CRM for Team Members.
8. TL educate TM with crm usage. Test theirs skills. OBA checking Test results
9. OBA Open leads data CRM for operate them by whole department (directly to TM, without TL attitude to distribution processes)
10. If point 9 is ok - scaling up leads
11. Point 10 means - Terms from OBA side for provide conditions for test are executed successfull
12. Valuations results of TM and overall impact. By educating TL with reports system and details of crm science and inside corporate technologies vs management tool sets
Timeframe for all stages - up to 2 days.
Additional Information
**We Are Looking To HIRE quickly **
We look forward to receiving your application!
All your information will be kept confidential according to OBA guidelines.
Apply only if can start work right today!
Diamond Twin Tower, Koh Pich
https://t.me/joinchat/Fbj8hBsQ2-zSuKHOm85kPg
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(*) The situation in which demand is reasoned by business requests (needs)