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The abundant opportunity in   and we are only scratching the surface with billions in VC funds invested!CTO Cambodia Net...
31/08/2022

The abundant opportunity in and we are only scratching the surface with billions in VC funds invested!

CTO Cambodia Network

Having re-shaped both   and   in the past decade, BuyNowPayLater keeps producing headlines: whereas some are proclaiming...
17/06/2022

Having re-shaped both and in the past decade, BuyNowPayLater keeps producing headlines: whereas some are proclaiming its death others are praising Apple for entering the game. Where is the truth? Let’s take a look.

What started as a niche segment offering from specialized players more than a decade ago, has become a multibillion industry that nobody can ignore: the global industry is worth about $US157 billion, according to WorldPay’s 2022 Global Payments Report.

The idea of facilitating installment is not new; it actually goes back decades to department stores (especially in the US), however the rise of e-commerce and FinTech , have played a catalyst role in transforming BNPL into what it is today.

Its modern FinTech reincarnation has led to huge success on the basis of a strong dual appeal to both consumers and merchants. For consumers it’s convenience through a streamlined, low-friction, integrated check-out experience, whereas for merchants is boosting conversion rates and average order value.

The pandemic has clearly marked a milestone for the industry with on-line (and mobile) shopping becoming the new norm and BNPL getting a significant chunk. However, the picture has changed dramatically as of late:

– Valuations around the globe have collapsed: US player Affirm now trades at a $5.33 market cap vs a $30 bn peak – a 75% change over a year – whereas in Australia, home to 15 pay-later stocks, the most of any bourse, more than $28 bn of market value has evaporated from the sector, according to Nikkei Asia

– None of the major pure-play BNPL players – the likes of Klarna, Affirm, Afterpay and Zip – is currently profitable

– Klarna, the biggest player of the lot with 147 mn active consumers across more than 400,000 merchants in 45 countries faces a 30% drop of its valuation (from $45.6 to $31 bn) and has announced laying off 10% of its workforce

The reasons are not hard to fathom: rising global interest rates amidst record inflation, a worsening macro environment and the war in Ukraine, mounting losses combined with rising investment focus on profits versus growth and increased regulatory scrutiny.

However, what seems at first glance as a dire situation, is very likely to be the inevitable adjustment following a peak, accelerated by unexpected macro changes:

— BNPL as a whole still holds a tiny market share of global e-commerce (2.9% in 2021) and has ample potential to grow (to 5.3% in 2025 and beyond)

— Apple’s recent move has only reinforced the appeal of the model and its prospects, if done right

— BNPL is clearly transitioning from a somewhat stand-alone proposition to a mass-customization tool that can find its way to wider ecosystems’ offerings as a credible alternative in an increasingly multi-polar payments

To rephrase Mark Twain, the reports of BNPL’s death seem to be greatly exaggerated.

Opinions: Panagiotis, Graphic source: FXC Intelligence

15 Best Practices for   (+ Framework )Adapt the data governance practices all the way starting from the unaware maturity...
24/05/2022

15 Best Practices for (+ Framework )
Adapt the data governance practices all the way starting from the unaware maturity phase to the nirvana in the effective maturity phase.
Nevertheless, please find below a collection of 15 short best practices that will apply in general:
1. Start small. As in all aspects of business, do not try to boil the ocean. Strive for quick wins and build up ambitions over time.
2. Set clear, measurable, and specific goals. You cannot control what you cannot measure. Celebrate when goals are met and use this to go for the next win.
3. Define ownership. Without business ownership a data governance framework cannot succeed.
4. Identify related roles and responsibilities. Data governance is a teamwork with deliverables from all parts of the business.
5. Educate stakeholders. Wherever possible use business terms and translate the academic parts of the data governance discipline into meaningful content in the business context.
6. Focus on the operating model. A data governance framework must integrate into the way of doing business in your enterprise.
7. Map infrastructure, architecture, and tools. Your data governance framework must be a sensible part of your enterprise architecture, the IT landscape and the tools needed.
8. Develop standardized data definitions. It is essential to strike a balance between what needs to be centralized and where agility and localization works best.
9. Identify data domains. Start with the data domain with the best ratio between impact and effort for rising the data governance maturity.
10. Identify critical data elements. Focus on the most critical data elements.
11. Define control measurements. Deploy these in business process, IT applications and/or reporting where it makes most sense.
12. Build a business case. Identify advantages of rising data governance maturity related to growth, costs savings, risk and compliance.
13. Leverage metrics. Focus on a limited set of data quality KPIs that can be related to general performance KPIs within the enterprise.
14. Communicate frequently. Data governance practitioners agree that communication is the most crucial part of the discipline.
15. It is a practice, not a project.
Source: Profisee
– Your Consultancy

👉CUSTOMER EXPERIENCE PREDICTIONS REPORT 2022💦After looking back at the trends for 2021, the fifth edition of CX Network'...
11/02/2022

👉CUSTOMER EXPERIENCE PREDICTIONS REPORT 2022💦
After looking back at the trends for 2021, the fifth edition of CX Network's forecast report shares industry forecasts from CX experts at some of the top brands like PepsiCo, Amazon, Standard Chartered Bank and Roche.
This report provides CX practitioners the opportunity to gain key insights from CX leaders and develop initiatives and strategies aligned with the challenges and opportunities that 2022 will see. bring.
Download this report to explore:
1. How will artificial intelligence, machine learning and automation shape the face of customer experience in 2022?
2. How are the pressures around sustainability likely to develop in 2022?
3. How will the digital acceleration seen in 2021 continue into 2022?
4. Why will Voice of the Customer (VoC) be the key to CX conversions?
5. How do CX initiatives 'future-proof' and ensure success in the new year?

Genius 👇😄Just fun😄
08/02/2022

Genius 👇😄
Just fun😄

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