21/07/2026
Dear Clients & Partners,
We completely understand the frustration and anxiety whenever there are unexpected delays from manufacturers. As your local sourcing and logistics partner, we share that exact same pressure because we always want your items delivered on time.
However, we would like to kindly remind everyone that we are proxy buyers and logistics managers, not the manufacturers or official distributors.
Here in Korea, business relationships are heavily built on mutual respect and professional patience.
We extend that same respect to official manufacturers while they work on fulfilling orders, and we humbly request the same courtesy from our clients.
Please know that we are doing everything in our power to follow up and expedite your orders as soon as updates are available. We hear you, we understand your buyers' concern, and we truly appreciate your patience, kindness, and professional respect as we navigate these delays together.
Thank you for your continued trust. 💙
To all our amazing resellers, thank you so much and im very very sorry 🥹❤️ Alam naming nakakadismaya at nakakagalit ang delays/issues sa side naming mga suppliers, pero mas nangingibabaw pa rin ang haba ng pasensya at intindi niyo sa amin. We appreciate your patience and trust so, so much~
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To all buyers ordering through our resellers,
Delays happen in manufacturing and pre-orders—it is NOT a scam. It is completely unfair and unacceptable to hurl harsh words and attack the character of our resellers just because of an unexpected delay.
Our resellers work hard to serve you for very small profit margins. The stress, disrespect, and emotional toll being dumped on them is completely undeserved.
We strongly stand by our reseller network. Anger and harsh language will not speed up production or shipping schedules in Korea. All we ask is basic human decency, patience, and understanding while everyone is doing their best to fulfill your orders.
Let us treat each other with respect. Thank you.
PS : This goes out to buyers everywhere—whether you are ordering from us or from other suppliers/resellers. Please show kindness and respect to all online sellers who are just trying to make an honest living. 💜
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