15/06/2026
Announcement
REPAIR TERMS & CONDITIONS
1. Diagnostic & Inspection
1.1 All devices submitted for repair are subject to diagnostic inspection before repair quotation is provided.
1.2 A diagnostic/inspection fee may apply if:
The customer declines the repair quotation after fault diagnosis has been completed;
The device is found to be functioning normally;
The device is beyond economical repair;
The customer requests the device to be returned unrepaired after diagnosis.
1.3 The diagnostic fee is non-refundable and will be informed to the customer before collection where applicable.
2. Repair Authorization
2.1 By submitting a device for repair, the customer authorizes Avari Gaming Studio to perform diagnostic procedures necessary to determine the fault.
2.2 Repair work will only commence after customer approval of the quoted repair cost.
2.3 Any additional faults discovered during repair that require extra parts or labor may result in a revised quotation, which will require customer approval before proceeding.
3. No Guarantee of Repair Success
3.1 While every reasonable effort will be made to repair the device, successful repair cannot be guaranteed.
3.2 Certain devices may have pre-existing defects, liquid damage, corrosion, previous repair attempts, modified components, or hidden faults that may affect repair outcomes.
3.3 The customer acknowledges that repair attempts may not always be successful due to the nature of electronic component-level repairs.
4. Diagnostic & Inspection Fee
4.1 Complimentary Inspection
No diagnostic fee will be charged if:
The fault can be identified without disassembly;
Basic inspection confirms an obvious fault within a reasonable time;
The customer proceeds with the recommended repair after quotation approval.
4.2 Minimum Diagnostic Fee (RM30)
A minimum diagnostic fee of RM30 shall apply when:
The device is submitted for inspection and the customer declines repair after diagnosis;
The device is found to be functioning normally with no fault detected;
The issue reported by the customer cannot be reproduced during testing;
The customer requests return of the device after diagnostic work has been performed.
This fee covers administrative handling, testing, and basic diagnostic procedures.
4.3 Advanced Diagnostic Fee (RM50 – RM300)
An advanced diagnostic fee may be charged for faults requiring extensive troubleshooting, board-level diagnosis, or significant labor time.
Examples include but are not limited to:
Motherboard-level troubleshooting;
Short circuit tracing;
Power rail analysis;
Component-level fault diagnosis;
Water-damaged devices;
Previously repaired or modified devices;
Devices requiring extensive disassembly;
Intermittent or difficult-to-reproduce faults.
The diagnostic fee will be determined based on the complexity of the fault and the time required for diagnosis, typically ranging from RM50 to RM300.
Where practical, customers will be informed before such charges are incurred.
4.4 Repair Declined After Fault Identification
Where a fault has been successfully identified and a repair solution or quotation has been provided, but the customer chooses not to proceed with the repair for any reason, the applicable diagnostic fee shall remain payable.
Reasons include but are not limited to:
Repair cost declined;
Change of mind;
Device replacement preferred;
Insufficient budget;
Delay or failure to approve quotation.
Diagnostic fees compensate for technical expertise, labor time, testing equipment usage, and fault analysis already performed.
4.5 Diagnostic Fee Offset
Where the customer proceeds with the approved repair, any diagnostic fee charged may be partially or fully offset against the final repair cost at the sole discretion of Avari Gaming Studio.
5. Data Responsibility
5.1 Customers are solely responsible for backing up all personal data before submitting any device for repair.
5.2 Avari Gaming Studio shall not be liable for any loss, corruption, or disclosure of data during the repair process.
5.3 In certain repairs, factory reset, software reinstallation, or storage replacement may be necessary.
6. Water-Damaged and Previously Repaired Devices
6.1 Devices with liquid damage, corrosion, impact damage, power surge damage, or previous repair attempts carry higher repair risks.
6.2 Such devices may experience additional failures during diagnosis or repair due to pre-existing damage.
6.3 No liability shall be accepted for progressive failure caused by pre-existing conditions.
7. Parts & Components
7.1 Replacement parts may be original, refurbished, compatible, or aftermarket components depending on availability and customer agreement.
7.2 Cosmetic differences between replacement parts and original parts may occur.
7.3 Removed defective parts may be retained by the repair center unless otherwise agreed.
8. Warranty on Repairs
8.1 Warranty applies only to the specific repair performed. Standard one month warranty for all kind of repair except special announcement.
8.2 Warranty does not cover:
Physical damage;
Liquid damage;
Misuse or negligence;
Unauthorized tampering;
Power surge damage;
Issues unrelated to the original repair.
8.3 Warranty becomes void if the device has been opened, modified, or repaired by another party after collection.
9. Collection & Storage
9.1 Customers are required to collect repaired or unrepaired devices within 30 days from notification.
9.2 Devices left uncollected beyond 90 days may be considered abandoned.
9.3 Avari Gaming Studio reserves the right to dispose of, recycle, or sell abandoned devices to recover outstanding repair, storage, or administrative costs where permitted by law.
10. Limitation of Liability
10.1 The maximum liability of Avari Gaming Studio shall not exceed the amount paid by the customer for the repair service.
10.2 To the fullest extent permitted by law, Avari Gaming Studio shall not be liable for any indirect, incidental, consequential, business, or financial losses arising from device failure, repair delays, or service interruptions.
10.3 Avari Gaming Studio shall not be responsible for faults, defects, or failures resulting from pre-existing damage, liquid damage, corrosion, impact damage, previous repair attempts, or component deterioration discovered before, during, or after repair.
11. Customer Acknowledgement
By submitting a device for repair, the customer confirms that:
They are the legal owner or authorized user of the device;
They have read and understood these Terms & Conditions;
They agree to the diagnostic fee policy;
They accept the risks associated with electronic repairs;
They authorize the repair center to perform necessary diagnostic procedures.
AVARI GAMING STUDIO
维修服务条款与条件（Repair Terms & Conditions）
检测与故障诊断
1.1 所有送修设备均须先进行故障检测及诊断，方可提供维修报价。
1.2 在以下情况下，本店可收取检测／检查费用：
(a) 客户于故障诊断完成后拒绝维修报价；
(b) 经检测后设备运作正常，未发现故障；
(c) 设备损坏程度严重，维修费用超出其经济价值；
(d) 客户要求于完成检测后取回设备而不进行维修。
1.3 已完成之检测服务所产生之检测费用恕不退还。
1.4 本店将尽合理努力于检测前或检测过程中通知客户可能产生之检测费用。
维修授权
2.1 客户送修设备即表示授权 Avari Gaming Studio 进行必要之检测程序，以确认故障原因。
2.2 本店仅会于客户同意维修报价后开始维修工作。
2.3 如维修过程中发现额外故障、损坏或需要额外零件及工时，本店有权重新报价，并须取得客户同意后方继续维修。
维修成功并非保证
3.1 本店将尽合理技术能力及专业判断进行维修，但无法保证所有设备均能成功修复。
3.2 部分设备可能存在原有缺陷、水损、腐蚀、撞击损坏、零件老化、改装痕迹、二次维修痕迹或隐藏性故障，从而影响维修结果。
3.3 客户理解并同意，电子产品主板级维修及元件级维修具有一定风险，维修尝试未必能够成功。
检查费用政策
4.1 免检查费情况
符合以下情况者，本店一般不收取检查费：
(a) 无需拆机即可判断故障；
(b) 经简单检测即可确认明显故障；
(c) 客户接受维修报价并继续进行维修。
4.2 最低检查费（RM30）
以下情况将收取最低 RM30 检查费：
(a) 完成检测后客户放弃维修；
(b) 检测结果显示设备运作正常；
(c) 客户所述故障无法于检测期间重现；
(d) 已完成基础检测工作后客户要求取回设备。
该费用涵盖行政处理、功能测试及基础故障诊断服务。
4.3 高级检测费（RM50 – RM300）
对于需要较长工时、复杂故障分析或主板级检测之设备，本店可收取 RM50 至 RM300 不等之高级检测费。
包括但不限于：
(a) 主板级故障分析；
(b) 短路排查；
(c) 电源轨分析；
(d) 元件级故障诊断；
(e) 水损设备检测；
(f) 曾经维修或改装之设备；
(g) 需大幅拆解之设备；
(h) 间歇性或难以重现之故障。
实际收费将依据故障复杂程度、技术难度及所耗工时决定。
在合理可行情况下，本店将预先通知客户相关收费。
4.4 已确认故障后放弃维修
如本店已成功确认故障并提供维修方案或报价，而客户因任何原因决定不继续维修，则相关检测费用仍须支付。
原因包括但不限于：
(a) 认为维修费用过高；
(b) 改变主意；
(c) 决定更换新设备；
(d) 预算不足；
(e) 未于合理时间内确认维修报价。
检测费用用于补偿已投入之技术分析、检测工时、专业设备使用及故障诊断服务。
4.5 检查费抵扣
如客户接受维修报价并继续维修，本店可自行决定将已收取之检查费部分或全部抵扣维修费用。
资料责任
5.1 客户有责任于送修前自行备份所有资料及数据。
5.2 本店对于维修过程中发生之资料遗失、损坏、损毁、泄露或无法恢复之情况概不负责。
5.3 部分维修程序可能涉及恢复原厂设定、系统重装、更换储存装置或其他可能影响资料之操作。
水损及二修设备
6.1 水损、腐蚀、摔伤、雷击、电压异常、烧毁及曾经维修之设备均属于高风险维修项目。
6.2 由于设备原有损坏情况，维修或检测过程中可能出现额外故障。
6.3 对于因原有损坏、老化、腐蚀或隐藏性故障所引起之进一步损坏，本店概不承担责任。
零件更换
7.1 更换零件可为原厂件、翻新件、兼容件或副厂件，并依据库存情况及客户同意而定。
7.2 更换后之零件外观可能与原零件存在轻微差异。
7.3 除非另有约定，被更换之故障零件将归本店处理。
维修保固
8.1 所有维修项目提供一个月有限保固，特殊项目除外，并以本店另行说明为准。
8.2 保固仅适用于本次维修项目本身。
8.3 以下情况不属于保固范围：
(a) 人为损坏；
(b) 进水或液体损坏；
(c) 使用不当；
(d) 自行拆机或未经授权维修；
(e) 电压异常或雷击损坏；
(f) 与本次维修项目无关之故障。
8.4 如设备于取机后被第三方拆机、维修、改装或更换零件，本店保固即时失效。
取机与存放
9.1 客户应于接获通知后 30 天内领取设备。
9.2 超过 90 天未领取之设备将被视为弃置设备。
9.3 在法律允许范围内，本店有权处理、回收、出售或以其他方式处置弃置设备，以抵偿未付费用、存放费用及相关行政成本。
责任限制
10.1 在法律允许范围内，本店因维修服务所承担之最高责任金额，不超过客户实际支付之维修费用总额。
10.2 本店不对因设备故障、维修延误、服务中断或维修结果所引起之任何间接损失、附带损失、后续损失、商业损失、收入损失、利润损失或其他经济损失承担责任。
10.3 对于维修前、维修中或维修后发现之原有损坏、水损、腐蚀、撞击损坏、零件老化、二次维修痕迹或隐藏性故障所导致之问题，本店概不负责。
客户确认
客户送修设备即表示确认：
(a) 其为设备合法拥有者或已获合法授权送修；
(b) 已阅读并理解本维修条款与条件；
(c) 同意本店之检查费政策；
(d) 理解电子产品维修存在一定风险；
(e) 授权本店进行必要之检测及维修程序。
