16/09/2026
“在Le Musica买琴，售后会不会也变成敷衍了事？”
前几天有位顾客问小编：
“在别家买琴，琴键松、走音严重。找回去，师傅居然讲‘这琴本来就是这样的啦’。你们也会这样吗？”
小编跟他说了一句实话：
琴卖出去，我们的责任就开始了。
我们不怕麻烦，只怕顾客有问题不敢讲：
1. 绝不推卸： 绝不用“琴本来就这样”敷衍，手感不对、走音，一定找出根源调到好。
2. 坦白排期： 旺季时可能会诚实告诉顾客需要排期稍等，但绝不玩失踪、绝不逃避。
3. 团队托底： 多数琴老板亲自调；时间排不开，也有老板信任的专业调音师团队全力支援。
买琴不是买一次性木箱，买的是往后的安心。
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“If buy a piano from Le Musica, will the after-sales service just be a half-hearted affair?”
A few days ago, a customer asked me:
“I bought a piano from another shop, but the piano keys were loose and it was seriously out of tune. When I took it back, the technician actually said, ‘That’s just how this piano is.’ Would you do the same?”
I told him the truth:
Once a piano is sold, our responsibility begins.
We’re not afraid of a bit of hassle; our only fear is that customers might be too hesitant to speak up when they have a problem:
1. We never shirk responsibility: We’ll never brush you off with ‘that’s just how this piano is’. If the touch feels off or it’s going out of tune, we’ll definitely identify the root cause and tune it to perfection.
2. We’re transparent about scheduling: During peak periods, we may honestly tell customers they’ll need to wait a little while, but we’ll never go off the grid or avoid the issue.
3. Team support: Most shop owners tune the instruments themselves; when they’re too busy, a team of professional tuners trusted by the owner will provide full support.
Buying a piano isn’t like buying a disposable wooden box—you’re buying peace of mind for the future.
#砂拉越钢琴 #无良商家
