23/08/2026
Phone Repair Terms and Conditions
Dear Valued Customers and Technicians,
Please carefully read and follow our updated rules and regulations before sending any phone to our office in Akwa Ibom State, Nigeria for repair.
1. Contact Us Before Sending Your Phone
Before sending any phone for repair, you must contact us on WhatsApp via +234 705 877 9633.
We will request important information about the phone before deciding whether to accept it for repair. Do not send any phone until you receive our approval.
2. Approved Transport Companies
Although there are many logistics companies operating in Akwa Ibom State, we only accept phones sent through:
- GUO Transport
- AKTC Transport
This is because their terminals are the closest and most convenient for us to access.
3. Waybill Tracking Number
After sending your phone, you must send us the Waybill Tracking Number immediately.
Any phone sent without a valid tracking number will not be accepted. This helps us monitor your shipment and confirm its arrival.
4. Non-Refundable Collection Fee
Once your phone arrives at the transport terminal, a non-refundable collection fee of β¦5,000 must be paid.
This fee covers the cost of collecting your phone from the logistics office and is separate from the repair fee.
5. Repair Process
After we receive your phone, please allow us enough time to properly diagnose and repair the device.
The repair duration depends on the nature of the fault and the availability of any required replacement parts.
6. No Guarantee
We will make every reasonable effort to repair your device. However, we do not guarantee that every phone can be successfully repaired or restored to full working condition.
Some devices may have severe damage or faults beyond repair.
7. Non refundable repair fee
Please note that whether your phone is successfully repaired or not, a non-refundable service fee of β¦5,000 will be charged.
8. Acceptance of These Terms
By sending your phone to us, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Thank you for your understanding, cooperation, and continued trust in our services.
Management.