04/02/2020
I Really didn't want to make a post like this but unfortunately I have to...
I am a mum that started this business to help other mums/dads have amazing parties for their children without having to worry about doing anything. When we set parties up we trust clients will do their best to look after our stuff, as we have sourced top quality products from around the world and also handmade alot of our stuff ourselves to ensure it's unique.
If something happens to these items we trust clients will pay invoices to repair or replace these items, unfortunately clients are not paying these invoices nor even having the decency to reply to messages, which is also why we now request full payment of parties be paid no less than a week prior to set up or we will not set the party up.
My team and I work so hard to ensure everything is perfect for our clients and it's a real shame certain people are ruining it for others and putting us out of pocket given we don't make a huge amount from doing these parties especially once all time, tax and costs are taken into account.
If this continues to happen we will start to require bonds, but for now please just don't book a party if you don't have intention of paying for it, its a waste of our time away from our familys planning it all for nothing as alot of work goes into them especially behind the scenes and please also look after our items the best you can whilst they're in your care it really is just respect.
Besides the above a big thanks to the many clients that are absolutely amazing and have continued to use our services each year, we are truely greatful and love working with you all and look forward to another big year.
Regards
Royal Events team