Heritage Dahlias NZ

Heritage Dahlias NZ We are a Mother and Daughter team who have a small hobby Dahlia farm, and want to share it with you.

I need to make one final statement, because it seems the majority of you do understand what has actually happened and ha...
18/09/2026

I need to make one final statement, because it seems the majority of you do understand what has actually happened and have been incredibly patient.

Heritage Dahlias has not held a public named dahlia sale.

We reached out to a small group of growers who were wanting to expand their collections. The whole idea was to help them access sought-after varieties, flower-farm heroes and wishlist dahlias without paying the huge prices some of these varieties can command.

This involved around 30 people.

And this part is important:

No one has paid more than $20 per tuber. No one.

Not Romance.
Not Karry 1Sinclair.
Not April Heather.
Not Hamari Rose.
Not Rosemary’s Webb.

Orders were curated as bulk collections at an agreed total price. They were not individually priced tuber-by-tuber at market value.

Could we have done that? Absolutely.

I could have looked at what some of these varieties were selling for elsewhere and priced them accordingly. We could have made thousands more.

I deliberately didn’t.

I wanted these varieties to be accessible to growers who were trying to build their collections.

Once everything had been allocated, packed and sent, we were considering whether we might eventually offer remaining stock publicly.

So if you are sitting there thinking, “Hang on... when did Heritage even have this sale?”

We didn’t.

This was a small grower supply arrangement that grew much bigger and more complicated than anticipated.

Heritage Dahlias is also not some faceless internet account.

I live at Heritage Farm.
Our business operates here.
Our offices are here.
We grow here.
We host people and events here.

There are real humans behind this business.

People are absolutely entitled to be frustrated about delays. They are entitled to contact us, ask questions and expect communication. I understand that completely.

But frustration about how quickly an order is being fulfilled does not suddenly make a legitimate business fraudulent.

Orders are still being processed and supplied.

I have acknowledged the delays. I have explained what has happened. I am working through it.

But I will not accept the narrative that Heritage Dahlias was created to take people’s money or deceive them.

That simply is not true.

And that is the last statement I intend to make about it.

18/09/2026

***looking for a large company to bulk sell around 2000 split viable tubers. With a full list and highly sought after varieties.

Please email us at [email protected]

18/09/2026

Since you wont all stop.

ALL ORDERS WILL NOW BE REFUNDED AND HERITAGE DAHLIAS IS SHUTTING DOWN, information around refund process will be available on our website Monday.

Have a fantastic summer team.

I have now become aware that Heritage Dahlias is being reported to banks as fraudulent, and that people are actively enc...
18/09/2026

I have now become aware that Heritage Dahlias is being reported to banks as fraudulent, and that people are actively encouraging other customers to do the same.

I need this to stop.

We are behind on orders and administration. I have never hidden that. I have never said people cannot request refunds, contact us about their orders, or exercise their rights as consumers.

But a delayed order is not the same thing as fraud.

Heritage Dahlias is a real business. The tubers are real. The orders are real. I am still here, still caring for the stock, still packing, still processing administration and still working through refund requests.

I have not disappeared. I have not refused everyone refunds. I have not taken people's money with the intention of providing nothing.

Encouraging people to report legitimate, authorised purchases as fraudulent is incredibly serious and damaging.

If you have an outstanding order, contact us through the proper channels. Emails or the HQ self-audit are the best ways to reach us and ensure your issue is logged properly.

If we have not responded to you yet, it is because we are absolutely backlogged and overwhelmed by the volume of messages. Some of the messages we receive are also extremely hostile and, at times, very, very mean. I have a right to protect myself from that stress while still working through the genuine customer enquiries in front of us.

If you want a refund, request one through our process and it will be dealt with.

If you are frustrated, you are allowed to be frustrated.

But please stop turning a difficult period for a small business into accusations of criminal behaviour.

I am also now aware of people gathering others together around this situation and encouraging further reports and allegations. At this point, public accusations of fraud and scam behaviour are entering potentially defamatory territory, and I will be keeping records of what is being published and said.

I do not want a fight.

I do not want drama.

I want to look after my tubers, get people's orders out, process the refunds that need processing and get my business back on its feet.

I have been dealing with some incredibly difficult things personally while trying to keep all of this moving. I am doing my best to fix what I am behind on.

I am genuinely grateful to the people who continue to trust us while we work through this. For anyone who is on the fence, please do not place further orders until you feel completely comfortable doing so. There is a reason our amazing boxes take so long: they require time, care and a huge amount of work to grow, prepare, pack and send properly.

So I am asking, very plainly:

Leave me alone.

If you have a genuine customer issue, contact Heritage through the appropriate channel and we will deal with it.

If your intention is simply to attack me, rally people against me, follow everything I do, speculate about me or damage my business, please unfollow Heritage Dahlias and move on.

There are real human beings behind small businesses.

Patience and kindness cost absolutely nothing.

13/09/2026

Burger & Blue have officially clocked in at Heritage 🌸🐮

Their job description:
Carry dahlias.
Look adorable.
Meet visitors.
Stay upright.

Blue has already failed one of those requirements. 😂

A very graceful little tumble down the hill, followed by getting straight back up like absolutely nothing happened.

These two are going to be such a huge part of Heritage this season and we cannot WAIT for you to meet them. 🤍

YOUR ORDERS ARE COMING 🌸📦We are desperately trying to respond to everyone individually, while at the same time packing, ...
12/09/2026

YOUR ORDERS ARE COMING 🌸📦

We are desperately trying to respond to everyone individually, while at the same time packing, checking, organising and getting your orders out the door.

If you have requested a refund, please know that refunds WILL be processed over the coming week.

Right now, it is physically impossible for me to answer every email, message, comment and refund request while also doing the most important thing, which is actually getting your orders packed and sent.

You can call me unprofessional. You can call me rude. You can be frustrated with me. I understand that people are disappointed with the delays.

But I also need people to understand something about Heritage.

We are not a massive company with unlimited funding, a warehouse and a huge team behind us.

It is me, my admin, and my mum.

Yes, Heritage Dahlias is a registered company, but that does not make the people behind it any less human.

And because so much has happened behind the scenes, I want to share a little of what life has looked like recently.

My dad is very, very unwell.

My husband suffered an injury that was not supported through the right channels and has left him unable to work and provide in the way he normally would.

We have also separated, and this past week I said goodbye to our marital home and officially began building a new future for myself and my daughter.

I also live with chronic illness and pain as a result of abuse 15 years ago, and surgery is now being planned that will take away the final possibility of me giving my daughter a sibling.

I am not sharing this because I expect sympathy or because it changes the responsibility we have to fulfil your orders.

I am sharing it because there is a human being behind this business.

Heritage was started because I genuinely wanted to share what we have with all of you.

So many of you have received incredible value from us, and many have been given access to named varieties that previously only a small number of people could get their hands on. We have tried to help people build beautiful gardens, not simply sell them a box of tubers.

Our Mystery Boxes are absolutely LOADED.

We have always tried to give more than what was expected because this was never supposed to feel like buying from some giant, faceless company.

After this season, however, it is safe to say we will not be continuing with tuber sales in the same way.

For anyone who feels Heritage is no longer the right business for them, I completely understand if you choose to unfollow us or shop elsewhere.

For everyone who has shown us patience, kindness and understanding while we work through this enormous season, thank you. Truly.

🌸 SELF AUDIT / HQ

Your Self Audit is now available through your Heritage HQ.

This is BY FAR the quickest and most efficient way to:
• confirm your order
• check what we have recorded
• make any necessary changes
• help us resolve problems before packing

If you are having trouble accessing your HQ or logging in, I am working through those issues today and will be in touch.

🌸 ORCHID ORDERS

For everyone who purchased our orchids, they are also currently being packed and will be sent or personally delivered throughout the week.

We have deliberately been babysitting them a little longer so that we can send out the strongest and best selections possible.

Some of you may even receive plants with fresh new growth already coming through. 🌱

Right now our focus is simple:

PACK.
CHECK.
SHIP.
DELIVER.

Your orders are coming. 💗

Thank you to everyone giving us the space to get this done.

Kayla
HERITAGE DAHLIAS

📦🌸 THE BOXES ARE MOVING!!!Heritage tuber orders are officially being packed, shipped and delivered. Our local orders are...
09/09/2026

📦🌸 THE BOXES ARE MOVING!!!

Heritage tuber orders are officially being packed, shipped and delivered. Our local orders are already starting to head out too, and seeing these little brown boxes finally leaving Heritage HQ feels bloody GOOD 😂💜

BUT WE NEED YOU TO DO ONE IMPORTANT THING:

Please head into Heritage HQ and check your account.

If you already have an HQ account:

Log in

Check that all of your orders are showing

Confirm your order details are correct

Complete the Self Audit if anything is missing or needs fixing

If you don’t have an HQ account yet, please create one at heritagedahlias.nz so we can get your orders matched, confirmed and into the shipping queue.

⚠️ PLEASE DON’T ASSUME WE HAVE EVERYTHING RIGHT.
We have worked through a huge amount of historical order information, but HQ is our final cross-check before your tubers leave us.

If an order is missing, add it through the Self Audit inside HQ. That gives us one tidy place to check it, confirm it and get it packed.

We are working through orders as quickly and carefully as we can, and shipments will continue rolling out from here. 📦📦📦

CHECK HQ. CONFIRM YOUR ORDERS. THEN KEEP AN EYE OUT FOR YOUR HERITAGE BOX. 🌸

The tuber migration has officially begun. 😂💜

🌸 Okay… I owe you all a proper update. 🌸I’ve been pretty much completely offline this week.And honestly? I’ve been overw...
27/08/2026

🌸 Okay… I owe you all a proper update. 🌸

I’ve been pretty much completely offline this week.

And honestly? I’ve been overwhelmed.

What started as me trying to personally keep everyone updated on their orders has turned into something I physically can’t keep up with anymore. There are just too many orders, too many messages, too many moving pieces, and it’s become incredibly stressful trying to make sure I’m giving everyone the individual communication they deserve.

So first and foremost, I am really, really sorry.

I know communication has been basically non-existent this week. I know some of you are waiting, wondering where your order is, whether your payment has gone through, or whether your order is even there.

It is.

Every single order is safe.

If you have paid and your order is still showing as “not paid”, please don’t panic. We have your order and we will honour it. I promise.

I just need a little breathing room to get through everything properly.

Today I’m going to stop trying to answer everyone individually and instead bring you all along with me.

I’ll be updating throughout the day, showing you the packaging process, the orders, the Heritage office, and the absolute chaos that is currently happening behind the scenes. 😂📦

Because the truth is, Heritage is still a very small business.

It’s me.

And there is a LOT happening.

I care about every order that leaves here. Probably more than I should sometimes. And that’s exactly why this has become so overwhelming.

So please, just give me a little more time.

And a little more faith.

We are not disappearing. Your orders are not disappearing. We are working our absolute guts out to get everything where it needs to go.

I promise you, no one is going to be disappointed.

Thank you for sticking with us.
Thank you for your patience.
And thank you for giving me the space to catch my breath and get this mountain under control.

Right. Enough talking.

Let’s get these bloody boxes packed. 🌸📦

*** picture of beautiful Violet, you cant be mad at that face?

🌸 GOODNIGHT TEAM 🌸The orchids are up, our FINAL Mystery Boxes are live, and the countdown to shipping is officially on. ...
21/08/2026

🌸 GOODNIGHT TEAM 🌸

The orchids are up, our FINAL Mystery Boxes are live, and the countdown to shipping is officially on. 📦🌱

We’ve just got a few more things to load into Heritage HQ before we flip the switch and ask you all to jump in and double-check your orders before they head out.

We’re getting there. 💜

Thank you for sticking with us through the madness, the tubers, the orchids and everything in between.

Goodnight team. Big few weeks ahead. x

Address

Mangaroa Valley
Mangaroa
5371

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