10/07/2026
To all our valued customers,
We sincerely ask for your patience and understanding 🙏✨
We understand that, as humans, we may sometimes have lapses, but please know that we are doing our best to manage and improve them as we continue to serve you 💖🌸
Many of our customers place bulk (tambak) orders, and as you can see, the boxes of orders are huge 📦📦. Each one is packed securely, one by one, to ensure everything arrives safely. Because of this careful process, completing everything properly can take several days ⏳⌛. This is exactly why we strictly follow our NO RUSH SHIPPING POLICY 🚫🚚. We would rather take extra time to pack your orders with care than risk damage during transit.
We are truly grateful to those who experienced delays but still chose to place repeat orders 💕💞 because they trusted our service. Your understanding means so much to our small team 🫶💫
We’re not saying that customers with smaller orders are less considerate. However, it has been disheartening that some of the harshest accusationssuch as calling us scammers have come from situations where we were simply following our packing queue 😔💭
For example, one customer completed her tambak order payment for another order on June 15. Since payment was made on that date, the order naturally had to fall back into the existing packing queue. It would not have been fair to prioritize that order ahead of customers who had already paid earlier. Despite our explanation, we were still accused of being scammers.
In another case, a customer paid around ₱30,000 worth of orders 💸💰. We had already packed 9 boxes 📦, investing in free packaging materials to ensure they arrived safely. However, when it was time to pay the shipping fee (which was approximately ₱10,000 🚚), the customer refused because the courier charges were expensive. We even suggested using Shopee Checkout 🛒✨ since it would significantly reduce the shipping cost. Despite this, the customer demanded a full refund. We would like to clarify that refunds cannot simply be requested in such situations, especially when the shipping cost has not been settled. This policy has been clearly stated from the very beginning of our transaction, and our packing queue is already long enough to accommodate all confirmed orders fairly.
We also understand that customers may refer to the Consumer Act of the Philippines (RA 7394) when raising concerns. We respect your rights under this law, and we are committed to fair, transparent, and honest transactions at all times. At the same time, we kindly ask for understanding that our processes such as packing queues and shipping timelines are in place to ensure fairness and quality service for everyone.
Our only goal has always been to serve every customer fairly 🤝✨. We pack orders according to the order of confirmed payment because we believe every customer deserves equal treatment.
Thank you to everyone who continues to support, trust, and understand our process 💖🌷 Your patience allows our small team to keep improving and serving you better. We appreciate each and every one of you 🫶💗
