TERMS and CONDITIONS
Before submitting your order form:
1. Be 100% sure that you can complete the purchase. (order-payment-delivery)
2. Make sure you understand and agree to our Terms and Conditions. Failure to abide by our Terms and Conditions may result to order cancellation and the buyer blacklisted.
3. Review your form before submitting, to avoid errors and order delay.
4. Partial payment of at least 50% of the total merchandise cost. Proof of payment is needed. screenshot of fund transfer or photo of deposit slip)
After Submitting your order form:
1. An Automated email order confirmation will be sent to you.
2. Should there be errors and discrepancies in the order confirmation, please let us know right away by replying to the email.
3. Order will only be secured once payment is verified.
4. Refunds will be processed for sold-out or phased-out items. This status will only be confirmed once seller orders from our suppliers. Please note that refunds will be processed within 1 week from notification to the customer. All orders through seller are non-cancellable. Please be 100% sure that you’re purchasing the item and are able to pay for the item by the specified date.
2. Buyer must have a valid Facebook or Twitter account and a valid email address. Updates for your orders will be provided in both of these channels. In submitting your address for shipment, please ensure that you provide the address completely and thoroughly including house number, street name, barangay, and province. Any incomplete address may cause delays in shipment and will completely be out of our responsibility.
3. We reserve the right to refuse any order you place with us due to the following reasons:
- Lack of supply or slots available
- Unruly and disrespectful behavior of customer
- Track record of the customer from transactions with 613th Street PH and other merchants. Payments
1. We require at least a 50% downpayment for Official Lightsticks, albums, DVDs, photo books, and other merchandise. With the 50% downpayment arrangement, you will be required to settle the rest of your balance on or before the specified date. We do not ship prior to full payment.
2. BDO Over-the-counter deposits – Customer must provide a photo of the deposit slip. All relevant transaction fees (where applicable) are shouldered by the customer.
3. Online Fund Transfer (Gcash and Paymaya) - Customer must provide a screenshot of the online bank transfer and the confirmation email as proof of payment. All relevant transaction fees (where applicable) are shouldered by the customer.
4. Cash on Delivery is not accepted for orders and is not a valid excuse for customers to cancel orders as the payment methods are indicated since the beginning of the order process. Cancellations
1. Voluntary cancellation of an order can only be made before midnight the next day after submission of order form or the deadline for orders, whichever is earlier. Please see the sample timeline:
- Jan 1 12:00AM to 11:59PM - order form was submitted
- Jan 2 11:59PM - deadline of voluntary cancellation
- If deadline of orders is Jan 1 11:59PM, then deadline of voluntary cancellation will be Jan 1 11:59PM, not Jan 2 11:59PM
- Full refund of payment made.
2. Beyond the voluntary cancellation period, any payment made will be non-refundable. Products
1. All albums, official lightsticks, photobooks, DVDs and other merchandise are imported directly from Korea or from 0where the item was officially released (e.g. Japan).
2. All items in our product catalog/posts are for preorder and not on hand unless stated otherwise.
3. 613th Street PH does not manufacture the items being sold. Factory defects for sealed items such as missing photocards, other missing inclusions, defective CDs, missing songs, folded pages, discolored printing, or anything that falls under this are not under 613th Street PH control. No refunds or exchanges will be entertained. Remaining Balance
1. The remaining balance should be settled on or before the full payment due date.
2. The payment form must be filled out with proof of payment to avoid delays in processing orders.
3. Failure to make the full payment on the due date will incur a “Late Payment” fee of 50PHP per day for a maximum of 7 days.
4. Failure to make the full payment including the late fees on the 7th day after the payment due date will result in automatic order cancellation and the buyer will be included in our bogus buyers list.
5. Any down payment or payment made is non-refundable. Estimated Time of Arrival (South Korea to Seller)
1. The estimated time of arrival is determined per batch. Usually, ETA is 4-6 weeks (South Korea to Seller) from the cut-off or release of album, or depending on the item.
2. We do not entertain fast ETA of items unless published by seller for certain items.
3. The seller will not be liable for potential delays of ETA which may be caused by the following:
- Processing in customs
- Delay in release from Korea
- Delay of courier
- Force Majeure (Act of God / Unforeseeable circumstances)
Shipping
1. Items are shipped through the couriers listed above.
2. Once items are received by the seller, it will take a maximum of 3 days before item will be shipped to buyer’s address.
3. The general delivery time of the couriers is more or less 3-10 business days and depending on the buyer’s address. Meet-ups are available for deliveries within Dumaguete City only.
4. Once tracking number has been provided, it is the responsibility of the customer to track it at the corresponding website of the courier. We cannot provide you an exact time and date of the delivery of your item as this is dependent on the load of the couriers.
5. Combined shipping will only be allowed for items that arrived the same day. All other items will be shipped immediately. Bulky items will not be combined unless received on the same day as other ordered items.
6. Complaints, claims, concerns, or questions about shipment status once a tracking number has been provided must be coursed through the couriers and not to the seller.
7. Complaints, claims, concerns, or questions about the item’s condition upon arrival would have to be brought up with the courier as seller packs items as secure as possible.
8. Please notify us once you have received your package so as to help us mark your order as complete. If you do not inform us, seller will confirm your package as delivered upon reflecting in our courier’s tracking website as delivered.
9. Reshipping fee for parcels that was returned to us due to incorrect address, unknown consignee, unclaimed for pickup in courier branch or uncontactable contact number will be shouldered by the customer. Reshipping fee must be paid before we ship the package again.
