12/11/2020
Work Remotely: Yes
Job Role: Technical Customer Support
Company: Astrill System Inc
Work Hours and Schedule: Rotating (PH time)
Shift 1: 9am - 5pm
Shift 2: 5pm to 1am
Shift 3: 1am to 9am
Work Duration: Full-Time
Rate or Salary range: 600usd (depending on experience)
Commission Based only: No
Where/How to send the application? Kindly send your resume to [email protected]
Company Benefits:
20 days paid leave
Employee of the month will receive 1 day paid leave + 50usd
Employee of the year will receive 3 day paid leave + 1000usd
REQUIREMENTS:
1. EDUCATION:
* graduate of any computer related course
2. INTERNET CONNECTION
* at least 10mbps internet connection
3. COMPUTER:
* with legal updated and activated Win 7 or earlier
* 4GB RAM or more
* 128GB hard drive or larger
4. CUSTOMER ORIENTATION
* You must be able to look at issues from the customerโs perspective and empathize with their situation, so you can be an effective agent and advocate.
5. COMMUNICATION SKILLS
* You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to our customers. You must be fluent in English.
6. TECHNICAL SKILLS
* You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus.
7. CUSTOMER SUPPORT TICKET HANDLING SKILLS
* You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.
8. TIME MANAGEMENT AND PRIORITIZATION
* As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
NOTE: If you will not receive an email from me, it means that you did not meet the qualifications. Please read the requirements.
Thank you ;)