Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions. By accessing and using this website, you are agreeing to the terms and conditions of this website. If you do not agree with all the terms and conditions then you are not to use this website for any purpose.
The terms and the conditions of the website apply to all the items in all the categories which are present in the website. Any reference made to this website or any other website of which the link is here on the website is subject to all the terms and conditions mentioned. OrderOnline reserves the right to alter, modify, change and make additions and reductions to the whole or part of the terms and conditions. The changes will be in effect once posted on the website without any further or prior notice. By using the website, you have agreed to the changes made in the terms and conditions. Pricing and acceptance of order
It is the right of OrderOnline to refuse or cancel any order for any reason at any time. You may be asked for further information (not just limited to the phone number and the address) before we accept your order. Delivery and Returns
Packages are generally dispatched within 2 days after (receipt of payment) / (confirmation of order) and are shipped via courier with tracking number. Mostly transportation/courier/shipping fees are included in your product price but in some cases shipping fees include handling and packing fees as well as postage costs fees vary and may be required additionally according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Return and Exchange Policy
What are the conditions for returning the item?
• Product seal must be intact.
• Item must be returned in original condition.
• Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
• Please return all free or promotional items that came with the purchase else the return will become invalid. How long after delivery can I submit my claim and how?
• Please get in touch with our customer services by giving a call on +923-100-100-620 or by sending an email at [email protected] within 7 days. How will I be refunded in case of return? Refund will be made in the following ways:
• Internal Credit:
It will be issued on your ID registered with OrderOnline that you can use to make future purchases within 48 hours.
• Bank transfer:
A cheque will be dispatched for your address within 7 business days after the item has been picked.
• Credit card reversal:
OrderOnline will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount. What if I receive a faulty product? If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement / exchange. What are the items that cannot be returned but can be exchanged? We offer 7 day return policy for everything except.
• Edibles such as Sweets, Dry Fruits and other consumables cannot be returned.
• All promotional and discounted items cannot be returned.
• Phones / Tablets cannot be returned
• Customized products cannot be returned.
