19/08/2026
A customer is waiting for her fully equipped OrzechCart ( 75kg , fenders , plates, big bag , set medium bag and lights )
but :
Delivery Update
We would like to apologize for the delivery delays that have recently affected some of our customers
We know you’re waiting for your orders and that every extra day of waiting can be frustrating. That’s why we want to be upfront about this.
With international shipping, there are situations we cannot predict—border inspections, ferry delays, traffic jams, or difficult weather conditions. However, this does not change the fact that every shipment and every customer is important to us.
If a problem arises, we stay in touch with the carrier and do everything we can to ensure the shipment reaches you as soon as possible.
At the same time, we hope that these isolated incidents won’t overshadow what matters most to us and what we work on every day—good communication, quick responses, post-purchase support, and simply a positive approach to customer service.
Delays can happen. What matters to us is how we respond when they do occur.
