18/07/2020
To all our dear customers.
We are very sorry to inform all of you that we are unable to continue to operate at waterway point due to the raise of rental, outbreak of the COVID-19 and the rules n regulations by the mall.
First of all we are very sorry to inform that, even during this hard time. The mall still requesting for higher rental even though we are not able to operate during this period of time. Our contract end at 31st March we have extend until July to further monitor the situation for the Covid-19. However, it seems the situation is not getting well controlled. They are asking for higher rental when we try to recontract and extend another 2 years.
Secondly, due to the outbreak of the disease, indoor playgrounds are being consider as high risk areas for kids. Therefore lesser parents are willing to bring their kids to playgrounds.
Lastly, we are facing the rules and regulations by the government and malls. While we are not allow to operate and yet we have to pay rental. This makes us extremely hard to continue to operate. We wont blame the mall for charging us, we wont blame the mall for not allow us to operate as usual. We just wish that our customers can give us some understanding that we are not able to continue our business anymore. And also we will drop all our customers a massage on how you can redeem your remaining hours at which playground and the location.
Thank you
Best regards
Terrence