04/08/2026
Dear Valued Customers,
We sincerely appreciate your continued support and trust in East Eight.
Regarding the recent incidents, we would like to extend our sincere apologies to all customers who may have been affected. The matters have now been fully addressed and resolved. Moving forward, East Eight remains committed to strengthening its internal management, enhancing operational procedures, and providing every customer with a safer, more reliable, and more enjoyable shopping experience.
To safeguard the rights and interests of our customers, East Eight hereby issues the following official statement:
1. East Eight is an official brand and physical retail store. Any personal statements, representations, commitments, transactions, sales, or promotional activities that have not been officially authorized by East Eight do not represent East Eight and should not be regarded as official in any way.
2. For enquiries regarding products, promotions, after-sales services, or any other related matters, please contact us only through our official WeChat account, official contact number, or by visiting our official East Eight store for verification and assistance.
3. Customers are strongly advised to purchase products only through East Eight’s official store or officially authorized sales channels. East Eight shall not be responsible or liable for any disputes, losses, damages, or other consequences arising from transactions, payment collections, resale activities, or any sales or promotional activities conducted through unauthorized channels or by individuals claiming to represent East Eight without prior authorization.
East Eight values the trust and support of every customer. We sincerely appreciate your understanding and continued confidence in our brand. We will continue to strengthen our management, enhance supervision, and uphold the integrity of our brand while providing high-quality products and services to all our customers.
Thank you once again for your continued trust and support.
