09/06/2015
To our Islandcom Customers. As you may know, we have begun the transition process over to the LIME network. Below are a few Q&A facts about your service and what will happen next:
Do I keep my number on the LIME network?
Yes. You will be able to keep your original number and you will not need to change the SIM card in your phone
Do I need to do anything in order to switch to LIME?
While you will be automatically switched to the applicable LIME plan (see website for details) on July 1st, 2015, you also have the option to visit the LIME stores on Leeward Highway and In Grand Turk before this date to discuss the best option for you.
Has my plan changed?
Yes. We have simplified our plans and reduced the number of plans being offered. A full listing of the original plans and the new corresponding LIME plans are listed on the website along with the new rates. If you need a customized plan so suit your particular needs, please visit a LIME store to discuss with a customer service representative.
Will my MIFI work on the LIME network?
Yes, your MIFI will work on the LIME network. However the MIFI has to be configured for the LIME network. We recommend you visit the LIME store so that our technical experts can set up your MIFI on the LIME network.
If you have any additional questions or concerns check out our website at www.islandcom.tc or stop into a LIME conversion centre near you.
No doubt you have heard much of the discussion in the media around the acquisition of our assets and network by Cable & Wireless Communications.
