02/03/2026
GE Appliances brand has been recognized as the #1 Most Reliable Appliance Brand in America in the J.D. Power 2025 U.S. Appliance Reliability & Service Study.
This recognition is based on feedback from thousands of consumers and measures both:
· Product reliability for major appliances purchased in the last one to three years, and
· Customer service experience, including in-home service visits coordinated by the brand.
Across the study, GE Appliances earned the most awards, with top rankings in both reliability and service satisfaction. This powerful combination reflects the work happening across our company every day.
What the study found
According to J.D. Power, GE Appliances products had fewer problems and stronger service scores than competing brands across many key categories. Highlights include:
#1 in reliability across four kitchen appliance segments
· Side-by-side refrigerators
· French door refrigerators
· Top freezer refrigerator
· Cooking appliances
#1 in laundry reliability, including:
· Clothes dryers
· Front-load washers
· Top-load washers
Recognition for Outstanding Customer Satisfaction with Dishwasher Reliability
The study was based on more than 12,000 appliance reliability responses and 1,000 appliance service responses, making this a meaningful, customer-driven validation of our work.
“We’re honored to be recognized as America’s most reliable appliance brand — not only by J.D. Power, but by the consumers whose trust we work hard to earn every day,” said Todd Getz, executive brand director at GE Appliances. “The recognition underscores our commitment to delivering the quality and reliability that consumers and customers count on every day.”