10/25/2026
I’m going to say this as nicely as I possibly can.
PLEASE stop placing custom orders with small businesses if you have no intention of paying for or picking up your items.
I recently completed a personalized banner for someone who was given the price, agreed to the order, received pictures of the finished product, and even told me how much they loved it and arrangements were made for pickup.
The original pickup date came and went. I was understanding. Another pickup arrangement was made. I was understanding AGAIN. I even offered to go out of my way to make pickup more convenient.
And here we are, with a completed banner, no payment, no pickup, and unanswered messages.
What people don’t seem to understand is that I don’t just press a button and magically produce these banners. I spend HOURS designing, drawing, and hand-painting them. I purchase the supplies. I rearrange my personal time to meet deadlines. And I do all of that while working a full-time job and being a mama.
It’s not just $50. It’s my TIME. It’s my WORK. And it’s the principle.
I absolutely LOVE what I do, and I am beyond thankful for the people who support Dragonfly Designs. But being a small business owner does not mean my time is any less valuable.
Please don’t mistake someone’s kindness and willingness to accommodate you for permission to take advantage of them.
And before anyone says it, YES, I know I should’ve required a deposit upfront. This person seemed trustworthy, and I chose to give them the benefit of the doubt. That was a business decision I made, and I can own that. But trusting someone to follow through on an agreement shouldn’t be too much to ask.
Lesson learned. I won’t be making that mistake again.
Moving forward, all custom orders will require payment upfront before the banner is painted. I hate that it’s come to this, but I refuse to keep putting my time, money, and effort into something just to be left with a personalized item I can’t resell.