05/06/2015
I do my best to order supplies that are exclusively made in the United States. I do this for a couple of reasons.
1) I like knowing that if I have a problem I can call the company that makes my item and get personal service. I like feeling connected to my suppliers, the same way I like feeling connected to my customers. That would be possible if I were buying from a company in another country, but it would be harder.
2) I like knowing that my dollars are staying close and in many cases supporting smaller businesses.
3) I like knowing that I won't have my business impacted negatively because of a shipping embargo, or conflict, or customs problem, or strike in another country.
4) I like knowing that my dollars are supporting businesses that are run as eco-friendly as possible. It may be cheaper for me to purchase fabric from India or China, but there is likely a worse environmental load being made by their companies than by companies on our soil. And the shipping to get items to me would use so much more fuel.
Today was a perfect example of #1. Almost two weeks ago I placed an order for fabric. I hadn't yet received info on shipping, which is very unusual. I had sent an email but didn't get a reply, which is also unusual. So, today, I called the company and was greeted by a very kind woman who said "I'm not usually able to tap into the online system, but OH, someone who could just walked into my office." She put me on hold and came back 2 minutes later and said, "Ah, the person who prepares these orders quit a couple weeks ago and we've been working through a backlog. The person who replies to email is out with the stomach flu. But your order has shipped and here's the tracking number. You'll get everything tomorrow."
I'm know that I'm making the right decisions with how I run this supply part of my business. But interactions like today's affirm that I'm making the right decision. I'm grateful to have the opportunity to do this.