Pre-Sale/Commissions:
-Pre-sale production *times may vary* depending on the item. Please check your the respective item for any creation and processing information.
*The same applies for custom commissions. SHIPPING:
MOST shipping costs are flat rate or CLOSE estimates. *All estimates are subject to change. Please keep in mind that all shipping options refer to time in-transit after your order
has shipped.
**Expedited shipping options will not expedite the pre-sale production/processing time that it stated on a listing for a pre-sale item or ready to ship item.
-All items labeled "Ready to Ship" will ship within 7-10 business days.
-Ready to ship items exclude any item that has an otherwise stated wait time: ie: custom commissions, etc.
-If your ready to ship item was placed in the same order as a pre-sale item, the ready to ship item will not ship separately unless otherwise requested due to additional shipping fees that separating combined orders will incur. All ready to ship items that are placed in the same order as a pre-sale item will not ship until the pre-sale item is ready to ship. Some cases may be made in some circumstances.
-All return inquiries must be sent within 7 days of receiving your items. If we have not replied to a return request sent within the 7-day return window, the 7-day return window starts the day you receive a reply.
-To be eligible for a return (without damage), your item must be:
1)In "new" condition with tags attached
2)With VALID reason for return (not accurate to size, color, etc)
*See Return shipping for information in regards to return shipping
Return Shipping:
Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of receiving a damaged item upon delivery, in which we will cover shipping up the original amount paid. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days. Refunds may take longer if processed during a weekend or bank holiday. If you original method of payment has been cancelled, please notify me BEFORE requesting a return for refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of a damaged item upon delivery in which case we are happy to refund shipping. If you receive a refund, the cost of return shipping (of a damaged item) will be deducted from your refund.
