to 5 p.m. / Monday-Friday / By Appointmen)
ALL Returns / Exchanges
To properly return your item, you must email [email protected] or Call 937-830-3193 to get a return authorization (RA Number) and return instructions. Returns/Exchanges are for merchandise only within the United States.
** Must be made within 30 days of order placement.**
All product returns MUST have a Return Authorization (RA) Number. DO NOT PUT RA number on shipping label, or have it printed on the shipping label as sometimes shipping labels are damaged or are not easily read. Clearly print the RA number on the outside of the shipping box. Please do not attempt to return an item directly back to the manufacturer. There are standards and procedures that each manufacturer requires of its retailers for returned merchandise and warranty issues.
** Not be responsible for any items lost or damaged during shipping.**
SK8 Boutique is not responsible for returned items that have been shipped directly to the manufacturer without an RA number. If you send an item directly back to the manufacturer without contacting the company in advance, then your item may become lost or credit misdirected resulting in the customer losing both the item and a refund or the opportunity for exchange. For exchange items you can be issued 100% merchandise value in store credit. All apparel returns for refund will be charged a 20% restocking fee. All skate returns for refund will be charged a 30% restocking fee for Edea / Jackson / GAM / Risport and 35% for Riedell. All purchases made with discount codes are only good for exchanges (NO Returns)
** There are NO Exchanges or Refunds for Clearance Items. No Exceptions! **
The purchaser is responsible for all shipping charges on exchanges and returns. SK8 Boutique is not responsible for returned items that do not have a Return Authorization Number for items that were shipped incorrectly to any address other than the address specified by SK8 Boutique. Apparel Returns / Exchanges
Please check sizing charts before you order. If you have any questions about the way the item will fit, contact [email protected] We will be happy to discuss product sizing with you. SK8 Boutique is not responsible for errors in measurements for apparel. Apparel must meet the following criteria in order to be accepted for return/exchange for the following: Choel Noel, Mondor and Jerry's
Must be New
Must be unwashed
Must be unworn
Must have tags still attached from: Choel Noel, Mondor, Jerry's
Must not have any blemishes, spots, rips/tears or stains of any kind. Must not have a bad odor (Smoke Odor, Pet Odor, Etc.)
** Custom Dresses will not be exchanged or refunded.**
For health reasons there are certain items worn close to the skin that we will not accept for return under any circumstances. Please make sure of your size before ordering!
** Non-Returnable Items **
Skating Safe Pads
Silipos Pads
Clear Cloud Pads
Padded Shorts/Capris
Gloves
Hats
Dance/Gymnastic Leotards
Skating/Dance Tights
Custom or made to order items with crystals / sequins
Clearance Items
Ice Skates / Figure Skate Boots / Blades Return /Exchanges
We realize that everybody's feet are diffrent and it can be difficult sizing for skates online. That is way we provide sizing charts, measuring information and professional advice to help you get the right boot or blade. However, sometimes skates or boots may still not fit and blades may be the wrong size. If you have any question about the way an item will fit, contact us at [email protected] We will be happy to discuss product sizing with you. SK8Boutique is not responsible for errors in measurements for boots/skates/blades. Ice Skates/Boots (Edea / Jackson/ GAM / Riedell / Risport)
If you have purchased a skate or boot and need to exchange it for a different size, we will be happy to exchange your product for you as long as the it meets the following criteria:
The skates (boot and blade combination) were never skated in and the blade was never sharpened. The boots have never had the blade mounted, they were just tried on. Skates/Boots must not have any Blemishes, Stains, Rips/Tears or Spots of any kind. All products are returned in their original packaging with all original material including Laces, Footbeds, Etc. The original skate box must not be written on, torn, ripped, taped, or have shipping labels of any kind attached. Edea / Jackson / GAM / Risport boot/skates will be charged a 30% restocking fee. Riedell boot/skates will be charged a 35% restocking fee. Blades (Ultima, Wilson, MK, Paramount, Eclipse, ISE) etc. If you have purchased a blade and need to exchange it for a different size, we will be happy to exchange your product for you as long as it meets the following criteria:
The blade has never skated in and never sharpened. The blades was never mounted. The blade must not have any blemishes, stains, or sports of any kinds. All blades are returned in original packaging with all original material. The original blade box must not be written on, torn, ripped, taped or have a shipping labels of any kind attached. All Blades will be charged a 30% restocking fee
Please Note:
If any product or item is returned without an RA number, we will refuse shipment and the package will be sent back to the customer. If any product item is returned to us 30 days after being shipped or any of the items are shipped to us and have been worn, washed, tags removed, have blemishes, sports, stains, bad odors, not in their original packaging or are items we have stated are non-returnable, then it will be discarded and will not be returned to you, regardless of any Return Authorization Number. To enable you to return any item it must be in the exact same condition as we shipped it to you. Skate/Blade boxes that have been written on, torn, ripped, shipping labels or shipping tape attached to them will be considered damaged and will be refused for return or a 60% restocking fee will be applied. PLEASE SHIP YOUR RETURN PRODUCTS INSIDE SOME TYPE OF PACKAGING THAT WILL PROTECT THE ORIGINAL SKATE/BLADE BOX. No Returns / Exchanges on the following:
There are no returns or exchanges on Clearance Items. There are no returns or exchanges on Harlick Boots. There are no returns or exchanges on Custom or Altered Stock Boots. There are no returns or exchanges on Zuca Bags
There are no returns or exchanges on Custom Made Dresses
There are no returns or exchanges on International Orders. Refunds
Refunds are not Instantaneously, applied once your return has reached us. You should expect to receive your refund or exchange withing 2-3 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 Business Days). We will not be responsible for any items lost or damaged during shipping. Please feel free to contact us at any time with questions you may have regarding this policy. Thank You
SK8 Boutique
