10/08/2026
📦 CUSTOM ORDER & SHIPPING UPDATE 📦
First off, THANK YOU for the patience, understanding, and grace you continue to show us as we work through the factory delays and extended custom-print turnaround times. ❤️ I know waiting for your orders is frustrating, and I never take your patience or support for granted.
We have seen a LOT of progress over the last 2–3 weeks, with a tremendous amount of merchandise being completed and shipped! The additional representative assigned to help with our orders and mockups has made a noticeable difference, and we are hopeful this progress will continue so we can get more orders out each week.
Custom-print orders are still running on an extended timeline, but it has been such a relief to see things moving at a steadier pace again! 🙌🏼
Here is where everything currently stands:
✅ PLEATED SCUBA/CHEER SETS:
ALL pleated cheer sets from orders placed in mid-September and earlier shipped out last week! 🎉
I know many of you have been especially patient waiting on these, and I am so thankful we were finally able to get them on their way to you!
✅ 07/06 ROUND:
We received all jerseys from this round and got them shipped right back out to you guys on Monday!
Everything remaining from the 07/06 round—including jackets, pants, shorts, and polos—shipped out to me yesterday and is officially IN TRANSIT! 🙌🏼 As soon as those shipments arrive, I’ll get everything sorted, packed, and right back out to you guys!
🖨️ 07/13 ROUND:
This round is currently printing!
I have already received and shipped out some items from this round, including Crocs, bum bags, and tote bags, so only the remaining clothing items are left to print.
🖨️ 07/20 ROUND:
The 07/20 round has now also been sent into printing! We expect to see these items completing and shipping shortly after the 07/13 round finishes.
🎨 07/27 & FOLLOWING ROUNDS:
The 07/27 round is ready to move into printing as those rounds complete. All consecutive weekly rounds will follow in order behind it as the factory continues working through the backlog.
🚚 LARGE CUSTOM ORDERS:
Larger custom orders containing more than 30 pieces are being shipped directly from the factory to you whenever possible. This eliminates the extra step of shipping the order to me first and helps get it into your hands faster.
We continue to follow up on these orders as they move through production. As soon as the factory provides shipping information, tracking will be uploaded directly to PayPal. Please keep an eye there for your tracking updates!
📿 NON-CUSTOM-PRINT ITEMS:
Our non-custom print products—including premade clothing, jewelry, accessories, and similar items—continue to move on their normal timelines. The extended delays are primarily affecting our made-to-order custom-print products.
📣 MOVING FORWARD WITH CUSTOM ITEMS:
We are continuing to look for ways to improve turnaround times while maintaining the quality of the products you receive.
One of our other regular suppliers, who typically has shorter turnaround times, has recently started offering more custom options! We are hopeful we can begin using them for certain products, including girls sets, sweatshirts, and other select custom items.
Dividing some of our custom production between suppliers should help reduce turnaround times for certain products moving forward while still allowing us to offer the customization options everyone loves.
If you are ordering any of our previously listed custom-print items, please allow several additional weeks beyond the originally posted turnaround time. We have included this reminder in our weekly preorder posts since July, but we want everyone to be aware of the extended timeline before placing a new order.
🎄 Our previously recommended holiday order cutoff for custom-print items only was 10/05, which has now passed. Custom items can still be ordered, but Christmas arrival cannot be guaranteed for orders placed after that recommended cutoff.
For now, please continue to expect an extended turnaround time on custom-print orders. We still have catching up to do, but the progress over the last 2–3 weeks has been very encouraging! Between the additional help with our orders and mockups and the increased shipment volume, we are hopeful things will continue moving more quickly each week. ❤️
I am continuing to do everything I can on my end to get your orders into your hands as quickly as possible. Eligible shipments are being upgraded to Air Express whenever possible, and once merchandise reaches me, we are sorting, packing, and shipping it right back out!
We truly cannot thank you enough for the patience and grace you have given us throughout these factory delays. Your kindness, understanding, and continued support mean so much. I know these delays have affected your plans and how long you’ve had to wait for items you were excited to receive, and I am incredibly grateful that you continue to trust us with your orders.
We will keep following up, pushing for progress, and doing everything we can to get the remaining orders completed and shipped.
As always, my inbox is open if you have questions about your order. Thank you again for sticking with us! ❤️📦
