10/23/2018
A sixty (60) day money back guarantee is offered on each of CTFO's products and product packages on the purchase price paid, less any shipping and handling fees. Refunds are not available on marketing material, sale items, discontinued products, closeout items or outdated products. Shipping and handling charges are only subject to be refunded if the order has not been shipped.
Include in written format:
-Your Member/Distributor Id #
-The Order/Invoice # the item(s) were ordered under
-The reason why you would like a refund
This 60-day empty bottle money back offer is good one time per product, per order, per Associate/Customer.
NOTE: When CTFO receives a package, it can take up to 30 days to process a refund request. After we have electronically released the funds, a credit should appear on the card the order was charged to within the next 5-7 business days, depending on the policies and procedures the financial institution follows. If the electronic refund is denied, CTFO will attempt to contact the Customer/Associate three (3) times, once weekly, by phone or email to confirm the disbursement of a check refund. After three (3) attempts, the Associate/Customer assumes responsibility to call/email back CTFO to request the refund check.
