Mary had been the local Sears Merchant for 26 years here in Falls City and had built a reputation of taking care of her customers far beyond the Sears policies. She had become an avid promoter of Falls City and had developed a great love of the community so it was only natural that she would continue selling Appliances after Sears left. The customer base did not let her down and 20 years later Mary’s is the largest Appliance business in the three state corner. Supported by Jeff Martineau and Kenny Strathman, dedicated salesmen, who share the belief that customer satisfaction is the most important part of the job and backed by a service center, run by Marty Elwonger, to service after the sale. Installation and Delivery services provided by Paul Nave, Calvin Puckett, and Phillip Hitchcock will take care of installing, instruction, and haul away of your old appliances. Jamie Strathman will offer you a major part extended warranty and do some of the mounds of paperwork required. Clearly Mary’s Appliance is a team effort by 9 employees who take pride in customer service. Mary’s Appliance is a member of Brand Source, a small merchant buying group, which provides them the edge to compete with the big box stores and chains in the cities to keep prices competitive, thus keeping you at home. If you have window shopped at a big box store, bring your list into Mary’s and see if they can match the prices and keep your money circulating in our city and not out of town. Mary’s closes almost 97% of those transactions, sometimes we beat the prices, so you can see we are competitive. Mary’s offers nearly 250 appliances in stock with name brands such as GE, Maytag, Amana, LG, Café, Bosch, Samsung, Frigidaire, and most other market players. Mary’s Service Department is also a warranty provider for all major brands and was just awarded a Whirlpool’s High Honor award for customer satisfaction. Marty Elwonger stays current with schooling and monthly web training to provide today’s service knowledge when he makes your call. Mary’s also carries a huge parts inventory so if you are a DIY and just need a part, bring your model number in and let us provide your part to you. IF we do have to order, most parts are only 2-3 days out. Mary Whitehouse has served in numerous community leadership roles including, 4-H leader, Girl Scout Leader, Girls Athletic Coach at Sacred Heart, State, & Regional Chairman of Bd. American Heart, National Board positions, Chairman of the Board of Chamber, Economic Development Committee, State Retail Assn. Board Member, Member of Nebraska’s Navy, Edge Member, Creation of the Mini Park, Cobblestone Chairman, Member of Dog Park Committee, Plus many others over the years and still serving on committees, boards and other Chamber and community needs. Heading events today such as the revival of the Hot Air Balloon Festival this fall. Mary is now 72 years into life’s journey and has, as most do, hit a bump or two. Still working a 5 day week, but not on the sales floor now. Since standing is not an option, she has relegated herself to her desk doing paperwork and being able to interact with customers while her employees and Grandson Kenny Strathman are making sure the business will carry on.
