03/02/2024
Medicaid Managed by Express Scripts Dropped Friday Harbor Drug from Network as of 2/28/24
The pharmacy was unexpectedly and without notice dropped from the network for managed care Medicaid plans that are run by Express Scripts. As far as we can tell, this affects members enrolled in both Coordinated Care and Community Health Plan of Washington. If you're enrolled in one of those plans, this means we currently can't bill them for your medications and you would have to pay the price without your insurance. Express Scripts wonβt allow us to speak to anyone by phone and the automated responses to our emails say it could be 7-10 days just for a reply. This seems UNACCEPTABLE to us and we need your help.
How can you help?
If you are a member of one of these plans, we urge you to file complaints/grievances against Express Scripts with your corresponding plan and the WA state OIC to help us get back in-network. This has been the only way weβve gotten traction on these issues previously.
Grievance Lines:
Community Health Plan of WA:
Phone: 800-440-1561
Coordinated Care:
Phone: 877-644-4613
OIC (Office of the Insurance Commissioner) WA state:
If you have a problem with an insurance company or an agent, agency or other insurance licensee you can file a complaint against them with our office.