Gabe's Rivergate

10/13/2025

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07/18/2024

02/10/2019

**UPDATE 2-11-2019: We have completed our internal investigation and can report this issue has been resolved amicably between all associates involved.

By taking steps to rescue the dog and prevent any harm, we believe the associate made the right decision, and we stand behind him. Due to privacy laws, we cannot disclose or discuss the employment status of any Gabe’s associate, but please know that moving forward, we have implemented internal policies to ensure something like this does not happen again.

Gabe’s cares deeply about every member of our community, including animals in need. We have also made a donation to the Nashville Humane Association (http://nashvillehumane.org/) in support of their efforts to help animals find forever homes.

We truly appreciate everyone who brought this matter to our attention. Your thoughtfulness and compassion have inspired us. Thank you.

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**At Gabe’s, we strive to create the best possible store environment for our customers and associates. That is why we were saddened to learn about the situation on February 9 involving several of our employees, customers, and a lost dog which came into our Rivergate, TN store location. We are happy to hear that the dog is safe and has been returned its owner.

We are still conducting a thorough investigation so that we may learn from this incident, and move forward in a manner that best supports our associates and the customers we serve. To protect their privacy, we cannot comment directly on any associate’s status, but please know we are taking steps to ensure something like this does not happen again. We thank everyone who brought this matter to our attention and apologize for any inconvenience or distress this may have caused.

To contact Gabe’s Customer Service directly, please call 1.800.458.6546.

Nashville Humane Association is committed to finding responsible homes, controlling pet overpopulation, & promoting the humane treatment of animals. Adopt your pet today!

02/10/2019

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02/09/2019

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02/08/2019

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