08/26/2026
**Update- I actually went back in the video footage and the guys kid grabs the item and runs to show his grandfather. The father then asks how much it is and I reply with “it’s like $40 or $50”. So there is video/audio proof that I in fact never said $30 🤬**
I know little things like this shouldn’t bother me but they do. After almost 7 years of having a 5 star rating on Google we finally got our first negative review. It was bound to happen eventually because you can’t please everyone. My issue with this is that to the best of my knowledge I don’t think this interaction even happened. It does get very busy on Saturdays so it could have been a situation where they asked me the price and I could have said something like “I believe it’s around $30” but I don’t think that’s the case. Also they claimed to have come in on Saturday and then came back on Wednesday but today is Wednesday and we haven’t even opened for the day yet. Could it have been a previous week? Sure, but the wording makes me think otherwise. Lastly, I would love to know what the item was so I could confirm what I have it priced at. If this situation ever occurs please just bring it up to me in the shop. 99.9% of the time I side with my customers so you’d get the item for the original quoted price. If you know me a take great pride in my shop and truly care for my customers. I would never intentionally try to screw anyone over.
These are the stupid little things that keep me up at night 🙄🤣
