Returns and Refunds Policy
Effective Date: 11/15/2024
At Tim and Jana Clocks, every clock is custom-made and tailored to your unique specifications. Because each order is personalized and crafted with care, we cannot offer refunds, exchanges, or returns unless the mistake was made on our part. Placing Orders
All orders are placed directly with us over the phone at 1-810-259-4665. Payment is proce
ssed securely via Cash App. Orders are confirmed only after payment is received. For all inquiries, please call us at 1-810-259-4665. Text messages will not receive a response. Policy Overview
Custom Orders Are Final:
Once you confirm the design and make your payment, the order is final and cannot be canceled or refunded. Our Responsibility:
If we make an error in the engraving, design, or craftsmanship, please notify us within 7 days of receiving your clock. We will either remake the clock or provide a refund at our discretion. To verify the issue, please provide clear photos and a description of the error. Shipping and Delivery:
Your clock will be securely packaged and shipped via USPS. We take every precaution to ensure your clock arrives in perfect condition. Once the package is handed over to the shipping carrier, we are not responsible for damages caused during transit or for lost or stolen packages. If the item is damaged during shipping, we recommend you file a claim directly with the carrier. Delivery Issues:
If the package is marked as "delivered" but cannot be located, please contact your local post office or delivery carrier for assistance. If the address provided during the order process is incorrect, we are not responsible for reshipping or replacing the product. Payment Terms:
All payments are processed through Cash App. Once payment is completed, production on your clock begins. We do not accept chargebacks or payment reversals through Cash App. Why We Don’t Accept Refunds, Returns, or Exchanges
Personalized Products: Every clock is custom-made based on your specifications and cannot be resold or repurposed. Secure Shipping: While we take every precaution to package your clock securely, we cannot control how the shipping carrier handles your package after it leaves our hands. Customer Approval: Every design is confirmed with you before production begins, minimizing the chance of errors. How to Report an Issue
If there is an error with your order, please contact us at 1-810-259-4665 within 7 days of delivery. Be prepared to provide:
Your order details (name, phone number, order description). Photos clearly showing the issue. A brief description of the problem. Thank you for trusting Tim and Jana Clocks to create a timeless piece for you. We appreciate your understanding of our handcrafted, personalized approach.
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How to Pay for Your Custom Clock with Cash App 💳🕒
Paying for your custom clock is easy and secure with Cash App! Download Cash App
Install Cash App from the App Store (iPhone) or Google Play Store (Android).
2. Set Up Your Account
Open Cash App and create your account. Link your debit card or bank account to make payments.
3. Send Your Payment
Open Cash App and click the "$" icon. Enter the total amount for your clock (we’ll provide this amount when you call us). Click "Pay" and enter our Cash App username: TickTockClocks. In the notes section, include your name and order details (e.g., "John Smith – Custom Clock").
4. Confirm Your Payment
After you send your payment, we’ll confirm your order and begin crafting your custom clock. Need Help? If you have any questions or need assistance, call us at 1-810-259-4665.
