08/09/2026
To all dealers and also customers of other dealers that are not CShell Cart customers.
We are now implementing phone call and text support with service fees.
For the last 5-6 years we've always helped out the golf cart community, we've always taken calls and text and helped support for no cost, simply just to help out. Unfortunately, dealers and customers of other dealers that are not our customers are abusing this help.
To cart owners if your dealer can't handle your calls and can't support you and help, do not call us and expect free help with an attitude, if your dealer can't help. We will still help but payment needs to be collected up front.
Dealers, samething, we get many, many calls from dealers looking for us to resolve their customer cart issues, needing support. Same process applies.
We're spending to much of our time on other people that are not our customers. To better support our local customer base, we need to implement this to better support to them.
Dealers are charging their customers labor cost, but expect us to actually solve their customers issues for them, free of charge. That is changing as of now.
To our current customers, this does not change a thing on how we take care you, you will still get all the help and support we've always given.
Thank you to all for your support and understanding of this.
