08/03/2026
What do you do when a business problem isn’t really a business problem—but a heart problem?
Years ago, I had a mail lady who never picked up my packages even when I scheduled pickups. She would mark them as “attempted” and claim she came by but didn’t see anything.
One day, I told her, “My front door camera didn’t show that you came.”
She didn’t argue. She didn’t change.
And as a mom with a little baby, dragging myself to the post office almost every day wasn’t the easiest thing to do.
Instead of reporting her, I decided to make her a personalized gift.
When I asked for her name, she gave me a fake one. Maybe she thought I was out to report her. I made the gift anyway and the next day, when I gave it to her, she was shocked. She asked, “Can I open it?” I said yes.
When she saw the gift, her face fell. “This is beautiful, but that’s not my name,” she said softly.
I asked, “Didn’t you tell me your name is Nancy?”
She sighed, “I did but that’s not my name.”
That wrong name gift led to a long conversation. She opened up about how unhappy she was with her life, how seeing me stay at home, running my business, and expecting her to pick my packages made her resentful.
It wasn’t personal. It was her own struggles showing up as bitterness.
Here’s what that experience taught me as an Entrepreneur:
1. Not every problem is about you. Some are wounds in other people’s hearts.
2. You can’t fix people with reports, but you can reach them with kindness.
3. Some battles are not for arguing, but for praying through.
4. Excellence and grace erspped with patience and humilty will open doors that frustration cannot.
Dear Entrepreneur, business will test your patience—but it’s also a place where your faith and kindness can make a difference.
Wishing you Joy & Success,
❤️
