10/11/2016
Hi Everyone.....here is an update from the folks at Spooky Empire.
An email blast was just sent out, but wanted to make sure this information gets to everyone:
"As you all know by now, we were unfortunately forced to close Spooky Empire this past weekend due to Hurricane Matthew and the closing of the Orange County Convention Center all weekend. This is something that in 14 years of running this event, we've never had to do. It's heartbreaking to say the very least, as we never ever want to disappoint our fans in any way. Unfortunately, this was completely out of our control, and in the hands of Mother Nature.
We know you're all awaiting information on refunds, and we are working tirelessly on a solution as we speak. We would never want to leave anyone in the dark when it comes to this.
We want to be as open and transparent when it comes to this situation. So, please keep the following information in mind.
The funds that come from our online ticket sales for the most part go to our show operating expense, anything needed to get the doors open. For example, printing, airfare, hotels, convention space, utilities, set up, merchandise, etc. Much of that is not refundable to us. Some of it is refundable, but we are still in the process of getting it back.
We have begun the refund process for many of you. Photo op and autograph tickets will be refunded first as the money is in process of being returned by the celebrities. We will then process refunds for our vendors and tattoo artists. As for VIP and General Admission tickets, we are still in talks with the convention center about a possible reschedule. If that is not possible, we will work on refunds or a possible credit towards the next event.
Please know we have no intention of holding on to anyone's money, nor do we intend to leave anyone in the dark. That's not how we operate. We will do our best to keep everyone updated as we get more information.
Thank you so much for your continued support, patience, and understanding."
- Petey and Gina