SOCIAL MEDIA POLICIES
Vroman’s is active on social media to provide relevant information pertaining to store events, updates, and happenings in the book community. By using any Vroman’s social media site, you accept and agree to these guidelines. While we encourage open discussion, we may occasionally remove posts that don't fit our community guidelines. Please remember, though, that this forum c
ontains the opinions and views of other users. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users. Basic Guidelines
- Stay on topic, use common courtesy, and be respectful of others.
- Comments that include profanity, threatening nature, discriminatory or otherwise offensive may be removed.
- While we welcome reasonable and constructive critiques, we may delete negative comments about Vroman’s that are not true or factually accurate or violate the privacy rights of individuals.
- Vroman’s is not responsible for views expressed other than our own.
- Vroman’s Social Media Sites are moderated by Vroman’s employees. We will make every effort to respond in a timely manner; however, we cannot guarantee that we'll reply to every comment. Customer Service Inquiries
We recognize that social media has become a popular forum to seek customer service assistance, and we will do our best to service your request on any of our open Social Media Sites. As such, Vroman’s may occasionally identify and respond to customers seeking assistance with account-related issues. In the event a customer receives such a communication from Vroman’s regarding a service request or other need, the customer may be offered other Vroman’s channels to help address those concerns as smoothly and effectively as possible. Accordingly, our Social Media Sites should not take the place of traditional customer service outreach methods such as contacting Vroman’s Bookstore by phone at 626-449-5320
Social Media Hours of Operation
You can connect with us on Instagram, Facebook, and Twitter. If you have a customer service inquiry after social media operating hours, please call Vroman’s Bookstore or send an email to [email protected]
