08/08/2026
Good morning,
We want to take a moment to address the calls and messages we’ve been receiving from our loyal customers regarding the delayed processing of recent transactions. We understand the confusion, and we’d like to clear up a few misunderstandings.
The reason some customers are seeing charges now is because the original payments did not go through at the time of purchase. Although the transactions appeared approved, the payments were never successfully received on our end.
As of July 28th, we began receiving those previously backlogged payments, which is why you are seeing charges processed at this time.
We understand that this situation may make it seem like you’re being charged twice, but we want to reassure everyone that these are not duplicate charges; they are the original payments finally being processed.
We encourage everyone to look back to their bank/card statements to verify that the original charge was not fully processed.
Thank you for your patience, cooperation, and understanding of this matter. If you have any further questions, please contact our store number below.
(804) 932 – 8878
New Kent Floral
