09/29/2021
AGM Position Coming Open
Job Requirements
- 18 years of age or older
- Positive background check.
- Strong customer service skills.
- Demonstrated and continued adherence to the all Books-A-Million Policies and Procedures, including the Code of Conduct and Customer Service Policy.
- Demonstrated ability to act in a mature and conscientious manner.
- Recommended Management Assessment score (for new hires and promoted associates only)
- Completion of the following Training Courses:
- The AGM/General Manager Training Plan is a 7 day training plan.
- New Associate Training Courses
- Master Barista and Lead Training Courses
- Co-Manager Training Courses
- Worked as a Co Manager for a minimum of 90 days (for new hires and promoted associates only)
- Worked as a Café Manager for a minimum of 4 weeks (for new hires and promoted associates only)
Job Responsibilities
Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
- Operates the store as the Manager on Duty in accordance with the MOD Responsibilities Policy.
- Works with the Management team to achieve a grade of “B” or higher on each Store Visit.
- Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
- Ensure customer satisfaction on a day-to-day basis.
- Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
- Customer complaints are handled to a satisfactory conclusion.
- Daily maintenance of category merchandising in all departments.
- Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
- Sales, payroll, inventory, merchandising and housekeeping functions at all times.
Assistant General Managers report to the General Manager.
Supervise the following areas:
- Cashiers
- Customer Service Desk
- Event Coordinator
Review and manage Career Builder candidates on an as needed basis, at least weekly.
Completes the first interview for all employment candidates and makes recommendations to the General Manager for second interviews.
- Responsible for organizing training of all new hires and promoted Associates.
- Completes at least 1 Orientation day with each new Associate
- Communicates training schedule with new employee and all applicable trainer Associates.
- Reviews Training Report each pay period to ensure completion.
- Evaluate job performance of cashiers and customer service Associates and provide feedback to the General Manager.
Maintain excellence in the operation of the checkout area and the customer service desk through accurate scheduling, training, motivating and positive reinforcement.
- Counsel Associates to achieve Discount Card and Auto Renewal goals.
- Inspect and maintain POS and Customer Service equipment on a regular basis.
- Supports company initiatives by meeting goals in areas such as charitable donation collections, and pre-sale voucher sales.
Scheduling Requirements
- Assistant General Managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the stores.
- Attend District Meetings on a Quarterly Basis.
All applicants must apply online. Once online application is complete, please call the store and ask for the General Manager. The GM reviews applications and sets interviews. Store phone 252-442-4585. All potential applicants must pass a background check.
