A US-based e-commerce store specializing in selling automotive gadgets, tools, protection, parts, and accessories to diverse customers worldwide and ensuring fast shipping on orders and ensure secure payment and refund options. We provide a diverse selection of products to cater to your needs. Enjoy a user-friendly website, secure payment options, and fast free shipping for a confident and timely
shopping experience. Thank you for choosing Richer Merchandise! Yes, we ship globally
How do I track my package? You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support team at [email protected] to ask questions anytime. Processing of Orders
Please allow 2 to 3 days to process your order. Cancellations
No cancellation of order(s) after 2 hours from placing an order. How long does it take for an order to arrive? Once shipped, your order will arrive within 3-7 business days for the United States and Canada, Australia, for United Kingdom and other countries can take up to 20 business days, depending on how fast customs clearances take place. You will receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help. Refund Processing Time:
For refunds processed through major credit cards, please allow 1-2 business days. Refunds via PayPal will be processed within 7-10 business days. Damaged Items:
In the event of receiving a damaged item, we're committed to replacing it at no extra cost. Kindly reach out to us within 12 hours of receiving your order. Returns and Refunds for Change of Mind:
Please note that we do not accept returns or refunds for changes of mind after the order has been received. Acceptable Returns Criteria:
Our store accepts returns under the following conditions: items received are faulty, damaged, broken, or soiled upon arrival. Provide video and pictures of the item during the opening of the parcel. Connect with our customer service team at [email protected], and they will guide you through the process. Return Process Timeline:
Upon receiving the returned item, our team will complete the return process within 1-2 days. Refunds or customer credits for exchanges will be issued within 1 to 3 business days, and they will be processed in the original form of payment. Please allow one monthly billing cycle for the credit to reflect on your credit card statement. Time Limit for Returns:
To be eligible for a refund, the item must reach the address of the seller within thirty (30) days from the date of receipt of the order. Items received after thirty (30) days from the shipment date will not be accepted for a refund. Returned item(s) must be in the same condition as when sent, unworn, and undamaged. Items that have been worn or damaged due to client negligence cannot be returned. Please bear in mind that the buyer should arrange for the shipping returns of the item that bears the correct seller's name and address, and shall likewise submit the return slip to [email protected]
Inspection Process:
Our team will thoroughly inspect and verify the item's condition upon receiving the return. Contact Information:
If you have any questions about our exchange or return policies, please contact a Customer Service Representative at [email protected]. Disclaimer:
The store will not be held liable for any lost or misrouted parcels. Please ensure that all the information provided is correct before submitting your order to prevent losses in the mail or other mishaps.
