09/07/2026
LITTLE THINGS MEAN ALOT - A few weeks ago, a customer came in the store asking for a price on recovering his speaker grills. After looking at the size and such, I told him that it would be around $200. He quickly replied (in a polite way), "what, two hundred dollars?!" I explained to him how that there would be a considerable amount of time involved in this project, and that the bulk of the price wasn't in the material but in the labor. He thought it over for a short bit, then sort of reluctantly agreed to do it. --- He picked the speaker covers up this past Saturday morning. Before he paid the balance of the bill, I showed him the grills and said, "what do you think"? As he was looking at the finished product, there was silence for a short space. Then he said, "these look amazing. How did the tech get the old speaker logos off of the bad material and place them on the new? I didn't think that he'd be able to do that". --- After the customer went home, he called me back a few hours later. When I answered the phone, he introduced himself as the individual who picked up the speaker grills earlier in the day. He went on to say how that he wanted to thank us for the work that we did for him. He said, "the grills look great on my speakers. The $200 was well spent." Afterwards he said, "that's all I want, just to say thanks... again". --- This may seem to be a LITTLE THING, but it really isn't. In fact, it sort of made my day, to know that someone would be so thoughtful to call back and just say "thanks once again for the repair". It's true... LITTLE THINGS MEAN ALOT. -Brian