Here you’ll find plants and accessories carefully selected and sent directly to your door!🪴
Visit the website 💻
www.stringsnthingsplants.co.uk
💌 Free delivery on all orders over £50
🪴 Collection available Shop policies:
UK Shipping:
To give you peace of mind, 'standard' postage is via Royal Mail Tracked24, which is a tracked service with takes 1-2 working days to get to you. Once you've made your purchase, your tracking number will be provided for you to keep an eye out on your parcel's travels. I however do not work for Royal Mail and cannot (unfortunately) control some factors (parcel handling, weather, delays, strikes, etc.) REFUND Compensation for damaged plants can only be processed providing photos upon reception of parcel. In accordance with Royal Mail's claim policies, any lost package claims can be processed from 10 working days after delivery due date, in which a refund will be provided and a claim raised on my end. For some smaller parcels, first class postage can be offered. Should you wish to have your parcel delivered via an alternative courier, please feel free to mention it at checkout. There is no tracking system for first class, and although is normally a speedy delivery, it can still take between 1-3 working days according to Royal Mail's policy. Heat packs are available at cost price. Feel free to enquire about it during the colder months! During storm, cold spells and heat waves, shipping may be delayed to ensure the wellbeing of the plants. Should you wish to have the parcel sent during these times against advice, you may forfeit your right to refund/exchange should plants arrive damaged of parcels become lost. Pre-Orders:
You can pre-order plants by providing 50% non refundable deposit. There may be a lead time of 1-4 weeks depending on suppliers' availability and delivery times. this does not affect your rights outlined in the section below. Returns, Exchanges and Refunds:
Unfortunately, I do not accept returns. As plants are live items, there is always a 'natural' risk of plants/snippets dying. Rest assured, I make it a top priority to ensure all plants are sent healthy and thriving. Should you receive a plant damaged, please let me know within 24 hours of reception of parcel. At this stage, options of plant care advice, replacement or refund will be provided. As mentioned above, plants are a beautiful gift of nature and are perfectly imperfect. Imperfection is natural and is to be expected and accepted. Cancellations:
You have the right to cancel your order at any time until the day of despatch. A full refund will be provided. In some cases, the postage fee will be retained to cover any costs incurred. In the rare occasion that I find the quality of the plants not be satisfactory, I may cancel your order and provide you with a full refund. I am not in the business of sending you a poorly plant, I want to make sure you are 100% happy with it, and if I am not 100% happy with it, I won't pass it on to you. I am always available for advice and to answer any questions, queries and a good blether! Lots of Planty Love,
Pauline
