23/06/2026
A Message from Kandy Kraft
To all our valued customers,
I would like to sincerely apologise for my absence and the lack of communication over the past while.
Recently, my family and business experienced an incredibly difficult period. My mom, who has always been my right-hand lady and a huge part of Kandy Kraft, suffered a heart attack. In that same week, I also lost another staff member. The sudden loss of support, combined with the pressure of keeping the business running, became overwhelming.
I brought three new team members on board and have been spending my time training them and rebuilding our daily operations. During this period, I also experienced an emotional breakdown and reached a point where I simply could not cope with anything more. I had to take a step back to focus on recovering and finding a way forward.
I deeply apologise to all of our online customers who were affected by delays and outstanding orders. All customers who are due a refund will receive their refunds, and I appreciate your patience and understanding while I work through everything.
I have had to restructure and redo many aspects of Kandy Kraft from the ground up. It has been a challenging journey, but I am committed to rebuilding the business, putting the right systems and team in place, and getting Kandy Kraft back to the standard that our customers know and love.
Thank you to every customer who has supported us, shown kindness, and stood by us during this difficult time. Your support means more than words can express, and I am working hard to bring Kandy Kraft back stronger.
With sincere gratitude,
Cindy
Kandy Kraft
