10/28/2026
Good morning all. I’m still here working away in the background.
Before I go on to the reason for my post, I just want to say I appreciate every single order you guys support my little business with. You know I put my heart into everything I do.
Unfortunately one customer, who I have built a relationship with for the last six years has led to this decision.
I was asked to create artwork for 30 VIP passes and 30 gift tags, different design for boys and girls and all with individual names on. Along with matching cake topper and 24 cupcake toppers. After providing all the artwork requested and total cost of $150 for all (it’s a lot of work) and some back and forth the customer decided they no longer wanted anything but the cake topper.
Having put well over four hours of artwork into their order I said cake topper would be $30 and artworking $60 for the project (well under minimum wage for the time spent). They thanked me for my time, was not expecting to be charged for artwork (artwork costs are calculated into product costs, I do not charge this separately) despite requesting me to produce it for them and that was that.
I have always had a great trust with my customers and taken payment on completion, especially with customers I have built a relationship with. I cannot work for free, if you ask me to produce something for you and I spend (a lot of)my time, there of course will be a charge for that time if you change your mind. I have bills to pay and children to feed. I may not have produced an actual item but I did the work you requested from me and you changed your mind.
I’m grateful to say that after 7 years in business that this is the first time I have encountered this issue. Yes smaller orders haven’t come to fruition, something I had spent maybe 20 minutes working on but never this amount.
As such, unfortunately I will now be charging a deposit for large artworking jobs which will go towards the ordered items. One has unfortunately spoilt it for all.
I love working with you to turn your ideas into reality and put my heart and soul into each project, I truly hope that shows. I take great pride in communicating and delivering the quality and handcrafted items that you request, that will not change.
Here are a few things I have been working on lately
