Wave

Wave We are a market-leading and award-winning utility retailer, proudly supporting over 300,000 businesses across the UK with their water and wastewater needs.

Water Retailer of the Year 2025 🌊

Our customer experience team work hard to ensure our customer service is top notch. They're a good bunch!Have a query? S...
03/09/2026

Our customer experience team work hard to ensure our customer service is top notch. They're a good bunch!

Have a query? Speak to us today 💬 https://zurl.co/mBXEc

02/09/2026

Meet another Voice Behind the Choice, Fiona!

Fiona is our SME Customer Team Leader and in the below video she explores why great customer experience goes far beyond answering calls and explaining bills. She shares how building strong relationships and delivering the right support really helps businesses, and why so many customers choose to stay with Wave.

Did you know you can switch your water retailer? Businesses choose to work with Wave for so many different reasons. Some want excellent and friendly customer service, others are looking for expert support to become more efficient, spot leaks, save water and lower costs.

Behind all of that is a team of people who care about getting it right. Find out more 👇
https://zurl.co/4ukzN

02/09/2026

Making submitting meter reads part of your monthly routine has plenty of benefits for your business👇 Submit a read via My Account now: https://zurl.co/mWyU0

Here's when we're open over the bank holiday weekend. If you get a burst pipe, leak, blocked drain or poor water quality...
28/08/2026

Here's when we're open over the bank holiday weekend. If you get a burst pipe, leak, blocked drain or poor water quality emergency, please contact your wholesaler: https://zurl.co/AwuoE

Today is Digital Friday, which means our phone lines are closed but you can chat to us via Live Chat, socials or send us...
28/08/2026

Today is Digital Friday, which means our phone lines are closed but you can chat to us via Live Chat, socials or send us an email 💬

Give it a try! Chat to us here: https://zurl.co/0lj0O

As Director of SME Customers, Lissa works closely with businesses to help them better understand their water use and unl...
26/08/2026

As Director of SME Customers, Lissa works closely with businesses to help them better understand their water use and unlock opportunities for savings. But she doesn't do it alone - she's supported by a brilliant team who care just as much as she does.

Learn more about the people and expertise behind Wave 👉 https://zurl.co/aCTmF

It's Digital Friday this week!This Friday, our phone lines will be closed but you can reach our wonderful customer exper...
25/08/2026

It's Digital Friday this week!

This Friday, our phone lines will be closed but you can reach our wonderful customer experience team on Live Chat, social media or via email. Give it a try - you might find you'll get an answer even faster than over the phone 🤩

Contact us here: https://zurl.co/HF2tn

It's always a great time to get a fresh start on your water admin. Submitting regular meter readings helps you keep your...
25/08/2026

It's always a great time to get a fresh start on your water admin. Submitting regular meter readings helps you keep your bills accurate and understand your usage, so make it your mission to send them as part of your monthly routine.

Submit a read via My Account: https://zurl.co/IXdHz

Wave's resident golfers, Matt and Phill, were right in their element last week at a tee-rific charity golf day hosted by...
24/08/2026

Wave's resident golfers, Matt and Phill, were right in their element last week at a tee-rific charity golf day hosted by e2 Energy Partners!

Matt and Phill joined Jed from the North West Aerospace Alliance and Giles from AARK, and their team took to the fairways in style. We were also very proud to sponsor one of the holes and support a fantastic cause!

A huge thank you to e2 Energy Partners for driving such a great event. It was a hole in one 🏌️‍♀️⛳

Address

Wave, Salvus House, Aykley Heads
Durham
DH15TS

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+443332079283

Website

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