GACEP

09/04/2026

The GACEP Team was in Chicago earlier this week for a Fall Conference Tour Day run-through with fabulous Hosts at AHEAD, DHL, and Zebra Technologies. Each team did a fantastic job and thoroughly enjoyed connecting with one another (as GACEP members always do)! They are ready to host you at the 2026 Fall Workshop Series this October 19-22! https://www.gacep.com/ev_calendar_day.asp?date=10/19/2026&eventid=124

07/20/2026

For decades, the Fall Workshop Series has been the only conference offering certification courses customized for briefing and customer engagement professionals. Participants have the opportunity to take four certification workshops in just two days — making great progress toward their CCEP (Certified Customer Engagement Professional) designation. In addition to exchanging ideas with some of the best in the business, this year we'll visit three well-regarded member programs and centers — AHEAD, DHL, and Zebra Technologies.

A detailed preliminary agenda, online registration, and logistical information for the GACEP Fall Workshop Series in Chicago, October 19-22 can be found here: https://www.gacep.com/ev_calendar_day.asp?date=10/19/2026&eventid=124.

Questions? Feel free to email our team at [email protected]. We look forward to seeing you this Fall!

06/26/2026

06/20/2026

We’ve boarded our flight to Paris and can’t wait to see GACEP European Community members on Tuesday!

06/18/2026

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 98: The Insight Flywheel: Making EBC Conversations Count in The Age of AI with Dmitry Risukhin

This first episode of the summer is an 'insightful' conversation with Dmitry Risukhin, a builder of world-class executive engagement programs at companies including Microsoft, AWS, F5, and T-Mobile. Dmitry explains why, as AI, LLMs, and speech-to-text eliminate traditional barriers to capturing customer feedback, the true differentiator is contextual listening; understanding what matters, why it matters, and how to turn insights into action. He emphasizes that collecting feedback without routing it for action is simply filing, underscoring the need for closed-loop systems that drive accountability. Dmitry also explores why effective customer listening starts not with data, but with business leaders committed to acting on what customers say. Tune in as he shares the Insight Flywheel, the current state of customer listening, and where it's headed next.

05/22/2026

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin, PhD

Fresh from delivering his fantastic keynote address at the GACEP Spring Conference in April, Evolutionary Biologist, TV Host, Keynote Speaker, and Bestselling Author, Dan Riskin, Ph.D., shares how principles from evolutionary biology and human behavior can help organizations design more connected, memorable customer engagements. From the role emotion and curiosity play in how people learn and retain information to the impact of active problem-solving and diverse team dynamics, we discussed how brands can create experiences that deepen engagement, strengthen relationships, and influence buying decisions. Known for blending humor with science-backed insights, Dan brings a unique perspective on human behavior, communication, and connection that organizations can apply today.

05/01/2026

helped us open the conference in such a cool way. Using AI as a tool, their message about the importance of our community's version of AI (Authentic Interaction) is spot on. And, it was jaw-dropping to see our conference graphic come to life with their storytelling.